Senior Client Success & Solutions Partner

Paychex; Saint Petersburg (FL); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Paid time off

Job summary

Paychex is seeking a customer service professional to independently support multiple Paychex products, ensuring strong client relationships and fair resolution of claims and complaints. You will educate clients, lead improvements, and maintain in-depth knowledge across HRIS, Salesforce, Flex, Core Advanced, and ORS.

The role emphasizes mentoring teammates, documenting interactions, and contributing to team projects while ensuring eligibility for state insurance licensing within 90 days of hire.

Qualifications

• Bachelor's Degree preferred.
• 2 years health & benefits experience preferred.
• Eligible for insurance licensing in all 50 states; license required or obtained within 90 days of start date.

Responsibilities

• Cultivates strong relationships with key clients and partners to deliver advanced quality service.
• Consults with clients to identify opportunities to enhance the Paychex service experience.
• Maintains an advanced working knowledge of multiple Paychex products and industry practices.
• Identifies opportunities for large-scale process improvements.
• Demonstrates advanced skill with HRIS, Salesforce, Flex, Core Advanced, and ORS.
• May represent the team on projects and initiatives.
• Mentors less experienced teammates.
• Documents all interactions to improve service.

Skills

Customer service

Relationship building

Problem solving

Education

Bachelor's Degree

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to independently support multiple Paychex products, ensuring strong client relationships and fair resolution of claims and complaints. You will educate clients, lead improvements, and maintain in-depth knowledge across HRIS, Salesforce, Flex, Core Advanced, and ORS.

The role emphasizes mentoring teammates, documenting interactions, and contributing to team projects while ensuring eligibility for state insurance licensing within 90 days of hire.