Senior Client Solutions & Service Partner

Paychex; City of Rochester (NY); On-site; USD 77,146,000 - 93,677,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Volunteer time off

Job summary

Paychex in Rochester, NY is seeking a client-focused professional to provide independent customer service across multiple Paychex products. You will educate clients, resolve claims, and drive service improvements while maintaining strong client relationships.

You will develop expertise across Paychex offerings, collaborate with partners, and mentor teammates. The role emphasizes service excellence, continuous learning, and contributing to a collaborative team culture at Paychex.

Qualifications

• Bachelor's degree preferred.
• 2 years of health & benefits experience preferred.
• Eligible for insurance licensing in all 50 states; license must be obtained within 90 days of start date.

Responsibilities

• Cultivates strong relationships with key clients and partners to deliver advanced quality service.
• Maintains an advanced working knowledge of Paychex products and industry practices.
• Identifies and implements opportunities for process improvements on a large scale.
• Mentors less experienced teammates.
• Documents interactions and uses information to improve service.

Skills

Health & benefits experience

Education

Bachelor's Degree - Preferred

Job description

Paychex in Rochester, NY is seeking a client-focused professional to provide independent customer service across multiple Paychex products. You will educate clients, resolve claims, and drive service improvements while maintaining strong client relationships.

You will develop expertise across Paychex offerings, collaborate with partners, and mentor teammates. The role emphasizes service excellence, continuous learning, and contributing to a collaborative team culture at Paychex.