Senior Client Partner - Enterprise Growth & Strategy

dentsu; New York (NY); Hybrid; USD 237,000 - 275,000; Full time

Job summary

Merkle, a leading data-driven marketing agency, seeks an SVP, Senior Client Partner based in the USA (hybrid with three in-office days per week, NYC/LA/Chicago or Detroit metro). You will own strategy, client relationships, and commercial results for a portfolio of strategic accounts generating $15M–$20M+ in annual net revenue, guiding cross-functional teams and alliances.

Your role emphasizes retention, growth, and value-driven expansions across CRM, loyalty, and AI-enabled marketing

Qualifications

• 15+ years in client services or enterprise account leadership with direct P&L accountability.
• Proven success owning $20M+ books and leading multi-service engagements.
• Executive relationships at CMO/CIO/CFO level and credibility at budget altitudes.
• Deep knowledge of CXM/CRM, Loyalty, Data and Analytics, Identity, Digital Marketing, and Martech.
• Experience directing non-reporting account teams and setting directional strategy.
• Strong pricing, multi-year deals, and forecast management capabilities.
• Alliance experience with Adobe, Salesforce, or similar platform partners.
• Bachelor’s degree required; advanced degree is a plus.

Responsibilities

• Own a portfolio of strategic accounts end-to-end: client satisfaction, revenue retention (>90%), margin quality, forecast accuracy, and YoY growth.
• Defend contracted revenue against scope erosion, in-housing, offshore substitution, and rate pressure; re-underwrite value quarterly.
• Drive revenue expansion through cross-sell, adjacent-scope extension, and new buying centers.
• Set and own the account strategy and growth plan; ensure alignment across account management, delivery, and Enterprise Sales Lead.
• Hold executive relationships at CMO/CIO/CFO level and map stakeholder coverage.
• Navigate multi-stakeholder environments across business, technology, operations, vendor management, and procurement.
• Manage all commercial aspects: contracts, pricing, profitability, forecasts, and AR; keep Salesforce current.
• Bridge delivery with Solutioning, Account, and Program Management to ensure value-driven execution.
• Partner with Alliance leaders on joint planning and co-sell motions; pursue Alliance teaming annually.
• Run a proactive Client Partner cadence: Innovation Days, Discovery Workshops, EBRs, and value reviews.
• Maintain thought leadership through events, POVs, workshops, and executive narratives.

Skills

Executive relationship management

Strategic account leadership

P&L ownership

Cross-functional leadership

Commercial acumen

AI and Martech awareness

Alliance partner experience

Education

Bachelor’s degree

Advanced degree a plus

Tools

Salesforce

Job description

Merkle, a leading data-driven marketing agency, seeks an SVP, Senior Client Partner based in the USA (hybrid with three in-office days per week, NYC/LA/Chicago or Detroit metro). You will own strategy, client relationships, and commercial results for a portfolio of strategic accounts generating $15M–$20M+ in annual net revenue, guiding cross-functional teams and alliances.

Your role emphasizes retention, growth, and value-driven expansions across CRM, loyalty, and AI-enabled marketing