Senior Client Success Strategist

Storable; Bastrop (LA); Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) match

HSA contribution

Vacation policy

Paw'ternity Leave

Volunteer time off

Parental leave

Job summary

Storable is seeking a Senior Client Success Manager to drive adoption, retention, and value realization for its storage solutions. You will build strong relationships with key clients, lead onboarding, and coordinate cross-functional initiatives to meet business goals, reporting to senior leadership.

You will collaborate with product, implementation, and engineering teams to translate client needs into actionable plans, while leveraging CRM data to monitor health and opportunities.

Qualifications

• 7+ years of experience in client success, account management, or related roles within the storage or SaaS industries.
• Experience with SaaS and storage industry solutions, with a deep understanding of operational reporting and improvements.
• Project management experience, with the ability to lead discovery workshops and manage large-scale initiatives.
• Ability to travel as required to Client sites and company locations.

Responsibilities

• Manage relationships with Storable's key Clients to drive product adoption, renewals, and client satisfaction by delivering consistent value.
• Consult with client and collaborate on onboarding plans unique to each client.
• Set-up and configure customer accounts with extreme accuracy as needed in partnership with Implementation.
• Strategize with clients on an ongoing basis and manage account customization to ensure alignment with their business goals.
• Secure executive visibility into Storable's business results and strategic initiatives.
• Identify patterns in Client usage to improve product adoption and organizational effectiveness.
• Partner with product and engineering teams to translate Client feedback into actionable product requirements.
• Share strategic insights and operational best practices across the Client Success organization and the broader Storable team.
• Utilize CRM tools to accurately track Client interactions and progress.
• Facilitate and participate in Client business review meetings to ensure alignment and success.
• Communicate overall Client health and elevate at-risk accounts when necessary.
• Provide timely and constructive feedback to peers and internal stakeholders to foster an open, collaborative work environment.
• Coordinate between internal teams and clients to ensure smooth communication, scheduling, and execution of initiatives.

Skills

Presentation skills

Client empathy

SaaS knowledge

Cross-functional collab

Account management

Communication skills

Travel willingness

Job description

Storable is seeking a Senior Client Success Manager to drive adoption, retention, and value realization for its storage solutions. You will build strong relationships with key clients, lead onboarding, and coordinate cross-functional initiatives to meet business goals, reporting to senior leadership.

You will collaborate with product, implementation, and engineering teams to translate client needs into actionable plans, while leveraging CRM data to monitor health and opportunities.