Senior Client Success Leader - Remote, Adoption & Retention

Storable; Alabama; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health coverage for you and family

401(k) match after 60 days

HSA/HRA contributions

Flexible vacation policy

Paw’tternity leave and pet bereavement

Volunteer time off

Mental health resources

Parental leave

Home data stipend

Sign-on bonus for home office

Fertility care support

Student loan payment assistance

Job summary

Storable is seeking a Senior Client Success Manager (CSM) in the United States to bridge client business objectives with Storable’s product capabilities. You will drive adoption, renewals, and satisfaction by delivering consistent value and strategic insights.

You will partner with product, engineering, and implementation teams to translate client feedback into actionable requirements, manage executive visibility, and lead ongoing strategic discussions to optimize client outcomes.

Qualifications

• 7+ years of experience in client success, account management, or related roles within the storage or SaaS industries.
• Experience with SaaS and storage industry solutions, with a deep understanding of operational reporting and improvements.
• Project management experience, with the ability to lead discovery workshops and manage large-scale initiatives.
• Ability to travel as required to Client sites and company locations.

Responsibilities

• Manage relationships with Storable's key Clients to drive product adoption, renewals, and Client satisfaction by delivering consistent value.
• Consult with client and collaborate on onboarding plans unique to each client.
• Set-up and configure customer accounts with extreme accuracy as needed in partnership with Implementation.
• Strategize with clients on an ongoing basis and manage account customization to ensure alignment with their business goals.
• Secure executive visibility into Storable's business results and strategic initiatives.
• Identify patterns in Client usage to improve product adoption and organizational effectiveness.
• Partner with Storable's product and engineering teams to translate Client feedback into actionable product requirements.
• Share strategic insights and operational best practices across the Client Success organization and the broader Storable team.
• Utilize CRM tools to accurately track Client interactions and progress.
• Facilitate and participate in Client business review meetings to ensure alignment and success.
• Communicate overall Client health and elevate at-risk accounts when necessary.
• Provide timely and constructive feedback to peers and internal stakeholders to foster an open, collaborative work environment.
• Coordinate between internal teams and clients to ensure smooth communication, scheduling, and execution of initiatives.

Skills

Client success

Relationship building

SaaS experience

Presentation skills

Cross-functional collaboration

Strategic thinking

Tools

Google Workspace

Job description

Storable is seeking a Senior Client Success Manager (CSM) in the United States to bridge client business objectives with Storable’s product capabilities. You will drive adoption, renewals, and satisfaction by delivering consistent value and strategic insights.

You will partner with product, engineering, and implementation teams to translate client feedback into actionable requirements, manage executive visibility, and lead ongoing strategic discussions to optimize client outcomes.