Senior Client Services Director - Remote, Weekly Onsite

Ample; Cincinnati (OH); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Short Term Disability

Paid maternity/paternity coverage

15 days PTO

An additional week off for holiday

401k Program Participation

Job summary

Ample is seeking an experienced client services and strategic leadership professional who thinks strategically, builds real trust with clients, and thrives in a flexible, fast-paced agency environment. In this role, you'll serve as the primary strategic and relationship owner for one of our flagship clients, while managing a portfolio of additional retainer accounts.

You'll operate at a senior level — leading high-stakes client strategy conversations — while staying hands-on enough to jump into

Qualifications

• Agency experience in fast-paced client environments with ambiguity.
• Ability to own complex, high-stakes client relationships and strategic conversations.
• Develop deep client relationships and act as an extension of the client's business.
• Willingness to do hands-on work when needed and manage multiple priorities.
• Excellent communication that ensures clarity and progress.

Responsibilities

• Serve as the primary client services owner for the flagship account and day-to-day relationship management.
• Lead strategic client conversations and drive project delivery.
• Grow ownership of ongoing strategic workstreams for primary clients.
• Own day-to-day client services for additional retainer accounts.
• Nurture relationships with growth-focused accounts and coach existing account managers.
• Provide light people-management and coaching to mid-level client services staff.
• Be hands-on in client tools when required and guide broader team on where to focus.
• Participate in discovery projects alongside senior team members.
• Articulate requirements clearly to clients, developers, designers, and strategists.
• Review accounts, identify opportunities, and mitigate risks.

Skills

Agency experience

Strategic client leadership

Relationship ownership

Project management

Communication

Multitasking

Coaching

Ambiguity handling

Client discovery

Tools

Asana

Contentful

Job description

Ample is seeking an experienced client services and strategic leadership professional who thinks strategically, builds real trust with clients, and thrives in a flexible, fast-paced agency environment. In this role, you'll serve as the primary strategic and relationship owner for one of our flagship clients, while managing a portfolio of additional retainer accounts.

You'll operate at a senior level — leading high-stakes client strategy conversations — while staying hands-on enough to jump into