Strategic Client Growth Lead — Remote

The Office of Experience; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

The Office of Experience (OX) seeks an Associate Director, Client Strategy to steward client relationships, define strategic direction, and drive profitable outcomes. You will lead multi-disciplinary teams to keep projects on strategy, budget, and schedule, while identifying new opportunities to grow accounts.

Reporting to the Senior Director, Client Strategy, you’ll be the client’s agency proxy, translating brand priorities into actionable plans and collaborating across disciplines to deliver

Qualifications

• 6+ years of experience in a strategic or client services role in a professional services, agency or consulting environment.
• Experience managing account financials, including budgets, forecasting, and profitability.
• Understanding of omnichannel marketing, eCommerce and emergent technologies to drive outcomes for B2B and B2C businesses and brands.
• Strong client management and collaboration skills, with the ability to build trusted relationships and consult on opportunities and engagements.
• Strong oral and written communication and presentation skills.

Responsibilities

• Co-manage a portfolio of accounts and multi-disciplinary teams with a focus on building a deep understanding of each client’s business to guide strategic decisions.
• Identify growth opportunities within existing accounts and partner in translating them into actionable strategies and scoped work.
• Brief internal teams on the client’s business and the goals of each project.
• Collaborate with cross-functional teams to develop strategically sound and sufficiently detailed scopes of work, proposals and project briefs, and to ensure that client efforts deliver on time, on budget and on strategy.
• Consult with clients on opportunities, approaches and solutions, partnering with discipline leads to bring the right expertise to the table.
• Learn and collaborate with peers, mentors and managers in a multi-disciplinary environment.
• Support management of client financial projections and oversee account growth and profitability.
• Other duties as assigned by your manager

Skills

6+ years experience in strategic or g‬

Job description

The Office of Experience (OX) seeks an Associate Director, Client Strategy to steward client relationships, define strategic direction, and drive profitable outcomes. You will lead multi-disciplinary teams to keep projects on strategy, budget, and schedule, while identifying new opportunities to grow accounts.

Reporting to the Senior Director, Client Strategy, you’ll be the client’s agency proxy, translating brand priorities into actionable plans and collaborating across disciplines to deliver