Client Services Lead — Remote, Flexible Hours & Growth

ChangeUp; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote working flexibility

Summer Fridays

Wellness plans

Job summary

ChangeUp is seeking a Client Services Manager to support clients with responsive, efficient service and strategic leadership. You will manage client projects, coordinate with strategy and creative teams, and ensure quality delivery within scope and budget.

The role requires 5+ years of experience, strong communication, and the ability to grow business opportunities while maintaining a high level of client satisfaction across multiple accounts.

Qualifications

• Bachelor's degree in Business, Marketing, Advertising or related field.
• Minimum of 5 years experience.
• Knowledge of basic financial principles, strong communication skills, business savvy, and independent judgment.
• Ability to manage a high-volume of projects.
• Bonus points if previous agency experience.

Responsibilities

• Work with strategy, creative, and implementation teams to build and maintain relationships with assigned clients.
• Provide clients with a positive experience through strategic thought leadership and day-to-day project management.
• Manage the client-project process, including proactive thought leadership, proposal development, management of client expectations, maintaining scope, timelines, and budget.
• Have a full grasp of our business to articulate full service offerings and identify new opportunities for growth.
• Monitor labor vs. budget, develop monthly financial forecasts, and complete billing.

Skills

Strong communication

Project management

Budget management

Client relationship management

Education

Bachelor's degree in Business/Marketing/Advertising

Job description

ChangeUp is seeking a Client Services Manager to support clients with responsive, efficient service and strategic leadership. You will manage client projects, coordinate with strategy and creative teams, and ensure quality delivery within scope and budget.

The role requires 5+ years of experience, strong communication, and the ability to grow business opportunities while maintaining a high level of client satisfaction across multiple accounts.