Senior Client Success Lead (Remote)

Upmetrics; San Francisco, Northern (CA, KY); Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401K plan

Remote work equipment

Annual company retreat

Unlimited time off policy

Job summary

UpMetrics is seeking a Senior Client Manager to oversee a portfolio of mission-driven clients, guiding them from onboarding to long-term success on our impact reporting platform. This remote role emphasizes relationship-building with foundations, nonprofits, and impact investors, and requires experience in client-facing roles in a fast-paced environment.

You will own strategic projects, lead quarterly business reviews, ensure successful platform implementation, and advocate for clients to

Qualifications

• Bachelor’s degree or higher in a related field.
• Experience in client-facing roles such as account management or customer success.
• Ability to manage multiple projects and build relationships with diverse stakeholders.

Responsibilities

• Build genuine relationships with client teams and stakeholders.
• Serve as trusted advisor on data collection, KPI measurement, and impact storytelling.
• Lead onboarding and quarterly business reviews with clients.
• Ensure UpMetrics is embedded in client decision-making processes.

Education

Bachelor’s degree or higher in a related field

Job description

UpMetrics is seeking a Senior Client Manager to oversee a portfolio of mission-driven clients, guiding them from onboarding to long-term success on our impact reporting platform. This remote role emphasizes relationship-building with foundations, nonprofits, and impact investors, and requires experience in client-facing roles in a fast-paced environment.

You will own strategic projects, lead quarterly business reviews, ensure successful platform implementation, and advocate for clients to