Senior Client Security Account Manager (Onsite)

Protos Security; Roanoke (VA); Presencial; USD 47.000 - 71.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Dental insurance

Life Insurance

401(k) with employer contribution

Employee Assistance Program

FSA / HSA

Descripción de la vacante

Protos Security in Roanoke, VA, is seeking a Senior Service Agent/Account Manager to join its National Operations Service Center. You will oversee a portfolio of national and local client security needs, serving as the primary contact and building strong relationships with key client personnel.

In this fast-paced role, you will assess client needs, develop delivery plans, lead cross-functional solution efforts, coordinate new rollouts, and ensure clear communication across client teams and

Formación

• Bachelor's degree preferred; business, marketing, or criminal justice background.
• Experience servicing client accounts and high-touch service.
• Excellent customer service and relationship ownership.
• Strong problem-solving, analytical, and prioritization skills.
• Able to work with a team and manage time effectively.
• Proficiency with office applications; able to learn new software.

Responsabilidades

• Oversee a portfolio of national and local security needs across client accounts.
• Serve as primary contact for clients and build professional relationships with key personnel.
• Assess and clarify client needs; develop plans and oversee delivery.
• Lead solution development with company personnel.
• Coordinate rollouts of new business and ensure information flow between client and company.
• Escalate issues as needed; maintain confidentiality.
• Prioritize client concerns and own requests and questions.
• Ensure proper accounts receivable/payables processes align with work orders.
• Collaborate with Strategic Account Managers, Service Managers, and Director for day-to-day service.

Conocimientos

Bachelor's degree

Customer service

Relationship ownership

Problem solving

Time management

Team collaboration

Analytical skills

Educación

Bachelor's degree (Business, Marketing, Criminal Justice)

Herramientas

Office software

Descripción del empleo

Protos Security in Roanoke, VA, is seeking a Senior Service Agent/Account Manager to join its National Operations Service Center. You will oversee a portfolio of national and local client security needs, serving as the primary contact and building strong relationships with key client personnel.

In this fast-paced role, you will assess client needs, develop delivery plans, lead cross-functional solution efforts, coordinate new rollouts, and ensure clear communication across client teams and