Security Account Manager - Lead Client Ops & Team Growth

United Security Inc.; Cambridge (MA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Competitive pay

Training and Career Development

Medical Insurance

401K retirement plan

DailyPay

Job summary

United Security Inc. is seeking a Security Assistant Account Manager in Cambridge, MA to manage security operations for a key client, coordinate personnel, and ensure services meet contract expectations. The role supports the Account Manager and may act in that capacity when needed.

With a minimum of 3 years in security and at least 2 years in supervision, you’ll lead teams, supervise staff, and maintain compliance with laws and company policies while delivering exceptional client service.

Qualifications

• Minimum of 3 years of security industry experience.
• Minimum of 2 years of security supervisory experience preferred.
• Strong leadership and communication skills.
• Ability to work independently and across teams.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring exceptional customer service and promptly addressing operational concerns.
• Meet regularly with client representatives to review performance, resolve issues, support contract management, and update security plans and post orders.
• Assist with recruiting, onboarding, training, scheduling, and retaining security personnel.
• Supervise staff performance, provide coaching and guidance, and administer corrective action when necessary.
• Maintain payroll records and other employee and business documentation.
• Direct, motivate, train, evaluate, and develop employees to maximize performance and service quality.

Skills

Leadership

Communication

Organizational skills

Problem solving

Scheduling personnel

Customer service

Team development

On-call responsiveness

Education

High School Diploma

Tools

Spreadsheet software

Job description

United Security Inc. is seeking a Security Assistant Account Manager in Cambridge, MA to manage security operations for a key client, coordinate personnel, and ensure services meet contract expectations. The role supports the Account Manager and may act in that capacity when needed.

With a minimum of 3 years in security and at least 2 years in supervision, you’ll lead teams, supervise staff, and maintain compliance with laws and company policies while delivering exceptional client service.