Evening-Shift Client Support Team Lead (Dispatch)

Protos Security; Roanoke (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health, Vision, Dental, and Life保险

Employee Assistance Program

FSA / HSA

401(k) with employer contribution

Collaborative work environment

Job summary

Protos Security is seeking a highly motivated Client Support Team Lead to join our Roanoke, VA operations on-site. This role oversees dispatch floor activities, monitors queues, escalations, and schedules, ensuring timely and accurate service delivery in a fast-paced environment.

Reporting to the Client Support Supervisor, you will lead frontline dispatchers, coordinate with vendors, and drive a service-focused culture that emphasizes responsiveness, professionalism, and issue resolution during

Qualifications

• High School Diploma or GED required; higher degree preferred.
• Minimum 1 year of team leadership experience in logistics, scheduling, dispatch, or a similarly fast-paced operational environment.
• Ability to assess risk quickly while balancing policy adherence with situational discretion.
• Strong written and verbal communication, analytical and problem-solving skills.

Responsibilities

• Lead frontline dispatch teams and support staff to achieve operational goals.
• Deliver exceptional client support and customer service to internal and external stakeholders.
• Resolve escalated inquiries from officers, guards, coordinators, clients, and partners per policy.
• Communicate clearly with clients, officers, vendors, providers, and internal teams about requests and timelines.
• Collaborate with vendors, partners, and internal departments to resolve concerns and maintain service continuity.
• Assist leadership with onboarding, training coordination, schedule management, and policy execution.
• Execute assigned tasks with integrity and efficiency.

Skills

Team leadership

Communication

Analytical thinking

Problem solving

Organizational skills

Education

High School Diploma or GED

Associate or Bachelor’s degree in business, criminal justice, or related field preferred

Job description

Protos Security is seeking a highly motivated Client Support Team Lead to join our Roanoke, VA operations on-site. This role oversees dispatch floor activities, monitors queues, escalations, and schedules, ensuring timely and accurate service delivery in a fast-paced environment.

Reporting to the Client Support Supervisor, you will lead frontline dispatchers, coordinate with vendors, and drive a service-focused culture that emphasizes responsiveness, professionalism, and issue resolution during