Senior Client Risk & Solutions Executive

Lockton Companies; Florida; On-site; USD 100,000 - 160,000; Full time

Job summary

Pembroke Pines, Florida-based Lockton Companies seeks an experienced Senior Account Executive to lead multi-level risk management initiatives, build trusted client relationships, and drive renewal strategies within the People Solutions practice.

You will coordinate with clients, producers and analysts to design programs, oversee onboarding, and ensure profitable account management while upholding Lockton’s values and ethics.

Qualifications

• 8-10 years’ experience in client services for property and casualty including servicing and placement.
• Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
• Current Property and Casualty insurance license or the ability to obtain immediately
• Advanced knowledge Intermediate understanding of P&C coverage lines
• Advanced knowledge of risk financing strategies and products available to clients (e.g., guarantee cost, loss sensitive, collateral). Ability to address financial and collateral considerations with the markets on behalf of the client.
• Excellent relationships with insurance/carrier markets in assigned areas, or ability to develop the same immediately
• Intermediate/advanced negotiation skills related to marketing and placement of insurance products. Understands how to position risks to underwriters to support the best possible outcomes.
• A strong working knowledge of the changing vendor landscape including new entrants into the marketplace and cutting-edge products and solutions
• Expert knowledge of federal and state legislation and legal issues related to the insurance industry
• Ability to compile, analyze, and interpret complex financial information and data to facilitate decision making and translate to client to best meet strategic objectives.
• Full proficiency in the use of Microsoft Word, Excel, and PowerPoint.
• Executive presence and presentation skills, ability to influence at executive levels

Responsibilities

• Strategic advisor for client. Responsible for overall client satisfaction, client relationship and client retention. Engages and resolves highly escalated client service matters and strategic initiatives
• Drives strategy planning process with client. Evaluate exposure changes, business changes, client goals and financial health of client to make recommendations for pre-renewal and stewardship planning.
• Communications with client and markets related to matters of strategic significance. Leads complex negotiations with carrier markets.
• Monitors account expenses and ensure that billing and invoicing is up to date. Is also responsible for the overall profitability of the account and working with the producer on a mutually agreeable client engagement.
• In collaboration with client, defines strategic goals and is accountable for the execution of a successful marketing. Reviews final quotes and recommendations, conducts final negotiations with carriers (if necessary), presents recommendation to the clients, and documents client acceptance of renewal strategy. Resolves escalated renewal issues.
• Support new carrier relationships and act as an escalation point for issues during renewal implementation
• Direct client onboarding activities following standard process and checklists including BOR, Fee agreements, documenting client expectations, and systems and file documentation
• Establish key reporting metrics for each client and coordinate with client service team to deliver reporting. Provide a summary overview to client with key highlights to reporting
• Customer Focus Ensuring that the (internal or external) customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value. Actions: Seeks to understand customers, identifies customer service issues, drives customer-focused practices, assures customer satisfaction.
• Technical/Professional Knowledge and Skills Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results. Actions: Understands technical terminology and developments, knows how to apply a technical skill or procedure, knows when to apply a technical skill or procedure, performs complex tasks in areas of expertise.

Skills

Client services

Risk management

Relationship building

Strategic advising

Negotiation

Communication

Business acumen

Planning and organizing

Execution

Education

Bachelor's degree in business or related field

Property & Casualty license or ability to obtain immediately

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Pembroke Pines, Florida-based Lockton Companies seeks an experienced Senior Account Executive to lead multi-level risk management initiatives, build trusted client relationships, and drive renewal strategies within the People Solutions practice.

You will coordinate with clients, producers and analysts to design programs, oversee onboarding, and ensure profitable account management while upholding Lockton’s values and ethics.