Senior Client Relationship Lead – Mortgage Servicing

ICE Clear Europe Limited; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Service Executive to act as the primary liaison for assigned clients, ensuring satisfaction and mitigating escalations.

This role supports up to multiple clients and partners with Sales to manage relationships, coordinate ICE-wide support, and advocate for excellent service. The ideal candidate brings 5+ years in mortgage servicing, strong communication skills, and a willingness to travel.

Qualifications

• Bachelor’s degree preferred.
• Mortgage servicing knowledge preferred.
• 5+ years in mortgage industry with at least 3 years of account relationship experience.
• Proactive, detail oriented, and strong customer advocate.
• Knowledge of ICE Mortgage Servicing products is a plus.
• Strong written and verbal communication, able to interact with senior management.
• Willingness to travel.

Responsibilities

• Meet regularly with clients to provide updates and discuss monthly Support.
• Work collaboratively with Sales Account Director to manage client relationship.
• Coordinate support within ICE.
• Represent Client Support as an advocate for excellent support and service.
• Coordinate client conversations with internal groups regarding ticket escalation/concern, product support activity, ICE Experience, special projects, etc.
• Conduct regularly scheduled client meetings to review monthly report package with customers including SLAs and open issues.
• Perform administrative responsibilities.
• Manage handoff of new clients from Implementations to Client Support.

Skills

Mortgage servicing

Client relationship

Account management

Project coordination

Travel readiness

Education

Bachelor’s degree

Job description

Intercontinental Exchange, Inc. seeks a Service Executive to act as the primary liaison for assigned clients, ensuring satisfaction and mitigating escalations.

This role supports up to multiple clients and partners with Sales to manage relationships, coordinate ICE-wide support, and advocate for excellent service. The ideal candidate brings 5+ years in mortgage servicing, strong communication skills, and a willingness to travel.