Senior Manager, Client Services Operations - Mortgage Tech

Intercontinental Exchange; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Manager of Client Services Operations to lead mortgage and consumer servicing strategy and manage client relationships.

The role covers impact analysis, reporting, and program management across ICE Mortgage Technology solutions while guiding a team to deliver exceptional client outcomes. Responsibilities include driving portfolio expansion, aligning initiatives with client goals, and mentoring staff to ensure accountability and continuous improvement.

Qualifications

• Expert-level proficiency in MSP required.
• Deep knowledge of mortgage and consumer servicing operations and ICE Mortgage Technology product suite.
• 8+ years of industry experience, including 2–3 years in a leadership capacity.
• Experience with banking platform integrations, including cloud, APIs, and digital banking.
• Ability to present strategic recommendations to executives.

Responsibilities

• Identify opportunities for portfolio expansion within ICE Mortgage Technology.
• Drive value realization from ICE products and services in line with client goals.
• Lead program management across the client portfolio.
• Mentor staff to build a high-performing, client-focused team.
• Maintain trust-based relationships with client leadership and stakeholders.

Skills

Leadership

Client relationship management

Strategic thinking

Executive communication

Cross-functional leadership

Problem solving

Agile delivery

MSP

Tools

MSP (Managed Services Provider)

Job description

Intercontinental Exchange, Inc. seeks a Manager of Client Services Operations to lead mortgage and consumer servicing strategy and manage client relationships.

The role covers impact analysis, reporting, and program management across ICE Mortgage Technology solutions while guiding a team to deliver exceptional client outcomes. Responsibilities include driving portfolio expansion, aligning initiatives with client goals, and mentoring staff to ensure accountability and continuous improvement.