Client Success Executive – Mortgage Servicing (Travel)

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); Presencial; USD 70.000 - 98.000; Jornada completa

Descripción de la vacante

Intercontinental Exchange, Inc. is seeking a Service Executive to act as the primary liaison and relationship manager for assigned clients within ICE Mortgage Servicing.

You will drive client satisfaction, support business requirements, resolve issues, and mitigate escalations while guiding frontline consultants. Based in Jacksonville, FL, you will meet regularly with clients, coordinate cross-functional support, and advocate for excellent service.

Formación

• Bachelor’s degree preferred.
• Mortgage Servicing knowledge preferred.
• 5+ years in mortgage industry with at least 3 years in account relationships.
• Detail oriented, proactive, and strong customer advocate.
• Knowledge of ICE Mortgage Servicing products is a must.
• Strong written and verbal communication; interact with senior management.
• Willingness to travel.

Responsabilidades

• Meet regularly with clients to provide updates and discuss monthly Support.
• Collaborate with Sales Account Director to manage client relationship.
• Coordinate support within ICE.
• Represent Client Support as an advocate for excellent support and service.
• Coordinate client conversations with internal groups regarding escalation, product support activity, ICE Experience, special projects, etc.
• Conduct regularly scheduled client meetings to review monthly report package with customers including SLAs and open issues.
• Perform administrative responsibilities.
• Manage handoff of new clients from Implementations to Client Support.

Conocimientos

Communication skills

Detail oriented

Project coordination

Customer advocacy

Relationship management

Educación

Bachelor's degree

Descripción del empleo

Intercontinental Exchange, Inc. is seeking a Service Executive to act as the primary liaison and relationship manager for assigned clients within ICE Mortgage Servicing.

You will drive client satisfaction, support business requirements, resolve issues, and mitigate escalations while guiding frontline consultants. Based in Jacksonville, FL, you will meet regularly with clients, coordinate cross-functional support, and advocate for excellent service.