Client Relations Executive – Mortgage Servicing

Intercontinental Exchange; Jacksonville (FL); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Intercontinental Exchange seeks a Service Executive to act as the primary liaison and relationship manager for assigned clients, guiding them through business requirements, issue resolution, and escalations. You will support Frontline consultants and coordinate ICE activities to ensure high client satisfaction.

The role emphasizes proactive communication, project coordination, and strong customer advocacy with mortgage industry experience.

Formación

• Bachelor’s degree preferred with strong communication abilities.
• Experience building and managing client relationships in mortgage contexts.
• Proactive, detail oriented, and able to coordinate projects for clients.
• Able to interact with senior management and travel as needed.

Responsabilidades

• Meet regularly with clients to provide updates and discuss monthly support.
• Collaborate with Sales Account Director to manage client relationships.
• Coordinate cross-ICE support for client needs and issues.
• Advocate for excellent client service and resolve escalations.
• Schedule client meetings to review monthly reports and SLAs.
• Oversee handoffs from Implementations to Client Support.
• Handle administrative duties related to client support.

Conocimientos

Client relationships

Communication skills

Project coordination

Account relationship

Mortgage knowledge

Educación

Bachelor’s degree

Descripción del empleo

Intercontinental Exchange seeks a Service Executive to act as the primary liaison and relationship manager for assigned clients, guiding them through business requirements, issue resolution, and escalations. You will support Frontline consultants and coordinate ICE activities to ensure high client satisfaction.

The role emphasizes proactive communication, project coordination, and strong customer advocacy with mortgage industry experience.