Mortgage Tech Client Services Leader

Intercontinental Exchange (ICE)

Atlanta (GA)

On-site

USD 110,000 - 150,000

Full time

2 days ago

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Job summary

Intercontinental Exchange, Inc. is seeking a Manager, Client Services Operations in Atlanta to lead mortgage technology client engagements.

The role focuses on strategy, program management, and knowledge transfer across ICE Mortgage Technology Solutions, while managing client relationships and internal delivery teams. The position requires executive-level communication, risk management, and cross-functional leadership to ensure alignment with client objectives and contractual commitments, with

Qualifications

8+ years of industry experience, including 2–3 years in a leadership capacity.
In-depth knowledge of mortgage and consumer servicing operations and the ICE Mortgage Technology product suite.
Proven ability to develop and present strategic recommendations to executive stakeholders.
Experience working within Agile and Kanban delivery frameworks.

Responsibilities

Identifies opportunities for portfolio expansion within ICE Mortgage Technology space.
Drives value realization from ICE products and services aligned with client goals.
Tracks and reports on KPIs related to client satisfaction and delivery success.
Leads program management of ICE Mortgage Technology initiatives across the client portfolio.
Partners with internal teams to ensure delivery aligns with client expectations and contracts.
Mentors and develops staff to build a high-performing, client-focused team.
Engages stakeholders across client organizations to sustain partnerships and surface risks.