Senior Client Services Leader, Mortgage Technology

Intercontinental Exchange Holdings, Inc.

Jacksonville (FL)

On-site

USD 120,000 - 180,000

Full time

4 days ago

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Job summary

Intercontinental Exchange, Inc. is seeking a Manager, Client Services Operations to lead mortgage servicing initiatives for ICE Mortgage Technology Solutions and manage client relationships.

You will oversee impact analysis, reporting, and program management across engagements with assigned clients. The role requires expert MSP knowledge, 8+ years in the industry with 2–3 years in leadership, and experience with Agile and Kanban delivery.

Qualifications

Expert-level MSP proficiency.
8+ years in the industry with 2–3 years in a leadership role.
Deep knowledge of mortgage and consumer servicing operations.
Experience delivering via Agile and Kanban delivery frameworks.
Strong ability to present strategic recommendations to executives.

Responsibilities

Identifies and pursues opportunities for portfolio expansion within ICE Mortgage Technology space.
Drives value realization from ICE products and services in line with client goals.
Tracks and reports on KPIs related to client satisfaction and delivery success.
Leads program management of ICE Mortgage Technology initiatives across the client portfolio.
Partners with internal teams to ensure delivery aligns with client expectations and contractual commitments.
Mentors staff to build a high-performing, client-focused team.

Skills

MSP

Leadership

Stakeholder management

Mortgage servicing

Agile methodologies

Tools

Agile

Kanban

Job description

Intercontinental Exchange, Inc. is seeking a Manager, Client Services Operations to lead mortgage servicing initiatives for ICE Mortgage Technology Solutions and manage client relationships.

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