Senior Client Lead — Influencer Marketing (Remote)

Brilliant; New York (NY); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Paid time off between Christmas andNew

Job summary

Brilliant is seeking a full-time Associate Director, Client Management for our Influencer & Celebrity team. This role owns the day-to-day client relationships and ensures influencer programs run on time, on budget, and flawlessly executed.

You are highly organized, and you excel in high-volume agency settings where dozens of creators and multiple brands are live at once. You will lead calls, write recaps, chase approvals, and coordinate cross-functional teams to deliver impactful campaigns.

Qualifications

• 5–7 years of client service or account management experience, with at least 3 years in influencer marketing.
• Experience in a high-volume influencer agency setting, managing many creators and multiple brands at once. Large-agency experience strongly preferred.
• A deep understanding of influencer budgets: talent rates, fees, gifting, usage rights, whitelisting costs, and how they roll up to a client budget.
• Experience leading monthly billing reconciliation and tracking account profitability.
• Hyper-organized. You build the tracker, you live in the tracker, and you never miss a deadline.
• Fluency in project management tools such as AirTable or Asana, plus familiarity with CreatorIQ, HypeAuditor, Shopify Collabs, or similar platforms.
• Working knowledge of paid, gifted, affiliate, and ambassador programs, plus whitelisting, Spark Ads, and Partnership Ads.
• Experience overseeing or mentoring junior team members.
• Excellent written and verbal communication, with composure and confidence on camera in client meetings.
• Can manage up, manage down, and keep a million moving pieces running smoothly.
• Resourceful, committed, deliberate, and genuinely enjoys crossing things off the list.

Responsibilities

• Own the day-to-day client relationship across multiple influencer and celebrity accounts via Zoom, email, and Slack.
• Lead weekly status calls, send recaps with next steps, owners, and deadlines.
• Know clients’ brands, products, calendars, and stakeholders cold to build trust.
• Manage expectations, flag risks early, and present solutions.
• Pull together campaign data, content, and results for reviews, QBRs, and milestone presentations.
• Listen for opportunities within accounts and bring them to leadership.
• Own campaign timelines end-to-end from kickoff to final reporting.
• Build and maintain project management tools (AirTable, Asana) as single source of truth.
• Track creator outreach, contracts, shipments, content drafts, approvals, go-live dates.
• Coordinate with strategy, talent, paid media, PR, social, and analytics to stay in sync.
• Ensure FTC disclosure guidelines and brand safety standards.
• Keep creator issues to a minimum and address them promptly.
• Own influencer budgets: track spend, gifting, costs, and amplification.
• Lead monthly billing reconciliation with finance; ensure payments and invoices match.
• Provide inputs on profitability and scope; flag scope drift.
• Oversee specialists and coordinators; set standard for client correspondence.
• Mentor junior team members and support their growth.
• Stay sharp on platform trends and share with clients and team.
• Bring energy to brainstorms and push for bigger ideas.

Job description

Brilliant is seeking a full-time Associate Director, Client Management for our Influencer & Celebrity team. This role owns the day-to-day client relationships and ensures influencer programs run on time, on budget, and flawlessly executed.

You are highly organized, and you excel in high-volume agency settings where dozens of creators and multiple brands are live at once. You will lead calls, write recaps, chase approvals, and coordinate cross-functional teams to deliver impactful campaigns.