Senior Client Growth & Success Manager

Dentsu International Americas, LLC; United States; Hybrid; USD 82,000 - 100,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401k

Flexible PTO

15 holidays

Parental leave

Job summary

Merkle, a leading data-driven marketing agency, seeks a Sr. Account Manager to drive client success through strong account leadership and strategic partnerships. You will liaise between clients, account teams, and internal stakeholders to ensure seamless execution and achievement of business objectives.

This hybrid role reports to the Account Director. The ideal candidate is highly organized with project management and client services experience, plus a proven ability to manage remote teams and

Qualifications

• Bachelor's degree required.
• 5-7+ years of experience in client services, account management, or combination thereof.
• 5+ years of experience collaborating with remote and distributed teams.
• 3+ years of project management experience.
• Experience with financial forecasting, revenue management, and account operations.
• Experience working in a fast-paced, client-focused environment.

Responsibilities

• Manage a portfolio of clients with varying levels of complexity, scope, and allocation while balancing competing priorities and delivering exceptional client service.
• Serve as a primary client contact, leading meetings, managing stakeholder relationships, and ensuring alignment across internal and client teams.
• Demonstrate expertise in operational processes, ensuring seamless execution and serving as a trusted advisor to account teams.
• Own revenue forecasting and opportunity management, ensuring forecast accuracy and proactively communicating risks and opportunities.
• Anticipate client needs, identify risks and growth opportunities, and support the development of strategies that drive long-term client success.
• Lead client business reviews and translate performance insights into actionable recommendations.
• Partner with cross-functional teams to deliver high-quality client solutions, oversee deliverables, and manage change requests and proposals.
• Drive account planning activities, including account reviews, stakeholder mapping, and account health assessments.
• Foster strong client relationships that support customer satisfaction, retention, and revenue growth.
• Provide proactive communication that drives alignment, manages expectations, and mitigates risk.

Skills

Communication

Stakeholder mgmt

Project management

Forecasting

Education

Bachelor's degree

Tools

Power BI

Job description

Merkle, a leading data-driven marketing agency, seeks a Sr. Account Manager to drive client success through strong account leadership and strategic partnerships. You will liaise between clients, account teams, and internal stakeholders to ensure seamless execution and achievement of business objectives.

This hybrid role reports to the Account Director. The ideal candidate is highly organized with project management and client services experience, plus a proven ability to manage remote teams and