Senior Client Experience Director (Remote)

Tunnl; Washington (District of Columbia); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid vacation

HSA/FSA options

Hybrid/remote flexibility

Job summary

Tunnl seeks a Senior Account Director to lead high-value client accounts from strategy through delivery. You will align client priorities with research and audience strategies, driving renewals and expansion while mentoring junior staff.

The role blends external client leadership with internal collaboration across Product, Engineering, and Data Operations. A DC-area or US-based remote candidate is welcome.

Qualifications

• Over 10 years in client-facing roles across public affairs, agency, corporate comms, or SaaS.

Responsibilities

• Lead day-to-day management of high-value client accounts across advocacy, corporate, or agency sectors.
• Partner with AEs to drive renewals, upsells, and long-term expansion.
• Translate client goals into scoped research and audience strategies.
• Present insights and recommendations to senior stakeholders.
• Scope and manage projects across research, reporting, and audience activation.
• Provide coaching to team members on storytelling, timelines, and client-facing materials.

Skills

Client management

Revenue leadership

Stakeholder communication

Storytelling

Team mentoring

Problem solving

Domestic travel

Tools

HubSpot

Dropbox

Project tracking tools

Job description

Tunnl seeks a Senior Account Director to lead high-value client accounts from strategy through delivery. You will align client priorities with research and audience strategies, driving renewals and expansion while mentoring junior staff.

The role blends external client leadership with internal collaboration across Product, Engineering, and Data Operations. A DC-area or US-based remote candidate is welcome.