Senior Client Director, AI-Driven Retail Growth

ServiceNow; Arkansas; On-site; USD 180,000 - 240,000; Full time

Job summary

ServiceNow in Arkansas seeks a Senior Client Director to lead strategic relationships with our largest accounts. You will guide virtual teams across Solution Sales, Solution Consulting, Support and Professional Services to align outcomes with client goals and ServiceNow capabilities.

You will drive growth of global accounts, build trust across CXO and IT leadership, and own roadmaps that ensure superior customer experiences while meeting revenue targets.

Qualifications

• 10+ years in client management with revenue focus and growth.
• Executive-level relationship management across complex accounts.
• Proven track record in multi-million-dollar sales solutions.
• Experience selling IT Service Management, HR or security ops software.
• Willingness to travel up to 50% and reside near Bentonville, AR.

Responsibilities

• Provide strategic leadership and partnership to clients as relationship manager between customers and ServiceNow.
• Lead large virtual teams with Solution Sales, Solution Consulting, Support and Professional Services.
• Drive growth of global accounts with worldwide resources deployment.
• Build trust and multi-tier relationships from project IT teams to CXO level.
• Develop roadmaps and capabilities to deliver outstanding customer experience.
• Achieve financial targets for licenses, renewals and professional services.

Skills

Client management

Executive relationships

AI in business

Sales leadership

Virtual team leadership

IT service management sales

Job description

ServiceNow in Arkansas seeks a Senior Client Director to lead strategic relationships with our largest accounts. You will guide virtual teams across Solution Sales, Solution Consulting, Support and Professional Services to align outcomes with client goals and ServiceNow capabilities.

You will drive growth of global accounts, build trust across CXO and IT leadership, and own roadmaps that ensure superior customer experiences while meeting revenue targets.