Senior Client Director - Healthcare AI Transformation

ServiceNow; Minneapolis (MN); Hybrid; USD 173,000 - 225,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Sr. Client Director to own and nurture C-suite relationships across multiple lines, leading multi-year transformation initiatives for enterprise clients.

You will drive growth through value-based storytelling and strategic account planning, coordinating cross-functional teams to deliver measurable business results. The role requires 10+ years in enterprise software sales leadership, strong consulting background, and deep healthcare payer/provider domain experience.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years’ experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers
• Proven experience managing executive-level client relationships in complex enterprise environments.
• Strong background in consulting or strategic advisory roles.
• DeepIndustry-specific experience in Healthcare Payers and Providers
• Ability to translate customer challenges into actionable strategies.
• Excellent leadership and cross-functional team coordination skills.
• A strong track record of driving significant business growth through value-based engagement.

Responsibilities

• Own and manage executive-level relationships, acting as the primary liaison between the client and all business units.
• Lead the development and execution of long-term, multi-year transformation agendas aligned with client priorities.
• Apply industry knowledge to identify and address customer challenges, guiding strategic account planning.
• Drive top-line growth through compelling, value-based storytelling focused on multi-year Customer Account Contract Value (CACV) expansion.
• Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients.
• Lead and coordinate a cross-functional team comprising Account Executives (AE), Solution Consultants (SC), Product, and Customer Experience Groups (CEG).
• Link customer outcomes directly to business and financial impact to demonstrate value realization.
• Leverage a consulting mindset to advise clients on transformational opportunities and measurable business results.

Skills

AI integration

Executive relationship mgmt

Strategic advisory

Healthcare payer/provider experience

Cross-functional leadership

Value-based engagement

Storytelling for CACV

Job description

ServiceNow is seeking a Sr. Client Director to own and nurture C-suite relationships across multiple lines, leading multi-year transformation initiatives for enterprise clients.

You will drive growth through value-based storytelling and strategic account planning, coordinating cross-functional teams to deliver measurable business results. The role requires 10+ years in enterprise software sales leadership, strong consulting background, and deep healthcare payer/provider domain experience.