Strategic Retail: Senior Client Director (Remote)

ServiceNow; Bentonville (AR); A distancia; USD 180.000 - 240.000; Jornada completa

Descripción de la vacante

ServiceNow is seeking a Lead Client Director - Strategic Retail to drive strategic relationships with our largest accounts from Bentonville and surrounding regions. You will oversee executive relationships and coordinate cross-functional teams to align ServiceNow solutions with client outcomes.

In this role, you will lead multi-million-dollar sales initiatives, manage global accounts, and ensure a superior customer experience while meeting financial targets.

Formación

• Experience integrating AI into work processes or decision-making.
• 10+ years in client management with revenue focus.

Responsabilidades

• Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
• Lead large virtual teams by coordinating cross-functional Solution Sales, Solution Consulting, Support and Professional Services.
• Oversee growth of global accounts, including development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships from project/IT to CxO level.
• Develop a clear roadmap and capabilities to promote an outstanding customer experience.
• Achieve financial targets for licenses, renewals and professional services.

Conocimientos

AI integration experience

Client management

Executive relationship mgmt

ITSM/HR/SecOps/ITOM sales

Sales targets

Virtual/matrixed teams

Broad IT needs

Travel 50%

Residence in Bentonville

Descripción del empleo

ServiceNow is seeking a Lead Client Director - Strategic Retail to drive strategic relationships with our largest accounts from Bentonville and surrounding regions. You will oversee executive relationships and coordinate cross-functional teams to align ServiceNow solutions with client outcomes.

In this role, you will lead multi-million-dollar sales initiatives, manage global accounts, and ensure a superior customer experience while meeting financial targets.