Senior Client Director, AI Retail Strategy (Remote)

ServiceNow; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

ServiceNow is seeking a Lead Client Director to drive strategic relationships with our largest accounts from Bentonville and beyond. You will oversee executive relationships, coordinate virtual teams across Solution Sales, Consulting, Support and Services, and spearhead growth for global accounts.

Build trusted C-suite partnerships and shape roadmaps that deliver exceptional customer experiences while meeting revenue targets.

Qualifications

• Experience in leveraging AI to improve work processes, decision-making, or problem-solving.
• 10+ years of client management experience.
• 5+ years as a Client Director or equivalent with multi-million-dollar sales and executive relationships.
• Sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management.
• History of exceeding sales targets.
• Experience leading virtual or matrixed teams.
• Understanding of broad IT needs for prospective clients.
• Willingness to travel up to 50%.
• Must live in Bentonville or surrounding area.

Responsibilities

• Provide strategic leadership and act as the relationship manager between clients and ServiceNow.
• Lead large virtual teams across Solution Sales, Solution Consulting, Support and Professional Services.
• Oversee growth of global accounts and deployment of worldwide resources.
• Build trust with client organizations from IT teams to CXO level.
• Develop clear roadmaps and build capabilities across client and ServiceNow teams.
• Achieve financial targets including Licenses, Renewals and Professional Services.

Skills

Executive relationship management

Multi-million-dollar sales

Client management

Strategic account planning

AI in business processes

Leading virtual teams

Travel readiness

Location: Bentonville resident

ITSM/HR/Security Ops/ITOM sales

Job description

ServiceNow is seeking a Lead Client Director to drive strategic relationships with our largest accounts from Bentonville and beyond. You will oversee executive relationships, coordinate virtual teams across Solution Sales, Consulting, Support and Services, and spearhead growth for global accounts.

Build trusted C-suite partnerships and shape roadmaps that deliver exceptional customer experiences while meeting revenue targets.