Executive Client Director, AI-Driven Retail Accounts

ServiceNow; Bentonville (AR); Hybrid; USD 150,000 - 230,000; Full time

Job summary

ServiceNow seeks a Client Director in Bentonville, AR to manage top accounts, drive executive relationships, and lead virtual teams across Solutions Sales, Consulting, Support, and Professional Services.

You will build strategic roadmaps, coordinate global resources, and ensure outcomes align with client goals. Travel up to 50% and reside in the Bentonville area is expected for this role.

Qualifications

• Experience integrating AI into work processes and decision-making.
• 10+ years in client management with revenue responsibility.
• 5+ years as a Client Director or similar with multi-million-dollar sales.
• Experience in IT Service Management, HR, Security Ops, or IT Operations Sales.
• Proven ability to exceed sales targets and lead virtual teams.
• Willingness to travel up to 50% and reside in Bentonville area.

Responsibilities

• Provide strategic leadership and act as relationship manager between clients and ServiceNow.
• Collaborate with cross-functional teams to tailor ServiceNow solutions to client outcomes and lead large virtual teams.
• Oversee growth of global accounts with deployment of worldwide resources.
• Build trust via multi-tier relationships from project teams to CxO level.
• Develop roadmaps and capabilities to deliver outstanding customer experiences.
• Achieve financial targets including licenses, renewals, and professional services.

Skills

AI integration strategy

Client management

Executive relationship management

Multi-million-dollar sales

Sales leadership

Virtual team leadership

Travel up to 50%

Residence in Bentonville

Job description

ServiceNow seeks a Client Director in Bentonville, AR to manage top accounts, drive executive relationships, and lead virtual teams across Solutions Sales, Consulting, Support, and Professional Services.

You will build strategic roadmaps, coordinate global resources, and ensure outcomes align with client goals. Travel up to 50% and reside in the Bentonville area is expected for this role.