Senior Client Development & Boutique Engagement Lead

CHANEL; Costa Mesa (CA); Hybrid; USD 139,000 - 160,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid work

Wellbeing resources

Parental leave

Fertility support

Milk Stork

Care.com Membership

PTO

Healthcare benefits

Life insurance

Job summary

CHANEL in Costa Mesa is seeking an Associate Director, Client Development to lead client service excellence and maximize boutique engagement. You will craft, strategize, and evolve client outreach programs aligned with the brand vision and boutique goals.

The role requires building high-level relationships, designing a clienteling strategy, and partnering with corporate and boutique teams to deliver exceptional experiences for VIC and other top clients.

Qualifications

• Minimum 7 years of leadership experience.
• Bachelor’s degree preferred.

Responsibilities

• Set vision for client development strategy for VIC and top client segments.
• Develop strategies aligned to boutique priorities to improve VOC.
• Build relationships at a high level and represent CHANEL as an ambassador to inspire boutique teams.
• Define and implement a clienteling strategy for the boutique.
• Lead client and business development strategies through exceptional client experiences.
• Develop and implement high ROI event strategies for the boutique.
• Develop a strong high-end local clientele network in the area.
• Identify and target high potential clients and create special experiences to increase retention.
• Partner with corporate teams to elevate top-client programs.

Skills

Client development

Relationship building

Leadership

Event planning

Strategic planning

Boutique liaison

Education

Bachelor’s degree preferred

Job description

CHANEL in Costa Mesa is seeking an Associate Director, Client Development to lead client service excellence and maximize boutique engagement. You will craft, strategize, and evolve client outreach programs aligned with the brand vision and boutique goals.

The role requires building high-level relationships, designing a clienteling strategy, and partnering with corporate and boutique teams to deliver exceptional experiences for VIC and other top clients.