Sr Professional, Client Delivery

Cotality; City of Rochester (NY); On-site; USD 78,000 - 108,000; Full time

Benefits offered by this job

PTO & holidays

Parental leave

Health plans

401(k) matching

Well-being stipend

Tuition assistance

Recognition rewards

Job summary

Cotality seeks a Sr. Professional, Client Delivery to analyze complex business processes, design innovative system solutions, and lead end-to-end implementations, including Workforce Management and Forecasting. This role bridges business needs with technical execution and mentors junior analysts to elevate the team.

The position requires a BS degree with 2+ years of related experience, strong analytics, and proficiency in SQL, Tableau and Power BI. Real estate exposure is a plus.

Qualifications

• BS degree or equivalent.
• Minimum 2 years of directly related experience.
• Strong analytical and problem-solving skills.
• Experience with Matrix or other MLS products.
• Proficiency in business analysis methodologies and tools.
• Excellent communication and interpersonal skills.
• Experience with data analysis and reporting tools (SQL, Tableau, Power BI).
• Knowledge of Agile Development Methodologies and SDLC.
• Ability to work independently and as part of a team.
• Experience in the real estate or adjacent industry is a plus.

Responsibilities

• Strategic Process Analysis: Analyze existing business processes, workflows, and systems to identify opportunities for optimization, automation, and operational excellence. Oversee resource allocations across multiple projects to maximize productivity and client satisfaction.
• Requirements Gathering: Collaborate with stakeholders to understand business needs and translate them into clear, concise requirements.
• System Design and Implementation: Design, develop, and implement robust system solutions that align with business goals and objectives.
• Documentation: Create comprehensive business and technical documentation, including functional specifications, system design documents, and test plans.
• Testing and Support: Conduct thorough testing and validation of systems solutions and provide ongoing support and maintenance.
• Data Analysis: Perform data analysis, query writing, and report development to support decision-making.
• Project Leadership: Lead and mentor other analysts, manage projects, and ensure alignment with overall strategic goals.
• Stakeholder Management: Effectively communicate with stakeholders, facilitate workshops, and build consensus on solutions.
• Subject Matter Expertise: Act as a subject matter expert on systems and processes, providing guidance and support to team members.
• Process Improvement: Identify areas of overall business that can be modified to achieve key goals of working Faster, Smarter and More Effectively.
• Lean/Six Sigma: Conduct Value Stream Mapping to identify 'Waste' or 'Delays' that can be improved for Cycle Time Improvements.
• Project/Program Management: Ability to support ownership of small and large scale projects while utilizing PMP experience for achieving success.

Skills

Analytical thinking

Problem solving

Communication skills

Agile methodologies

SDLC knowledge

Independent worker

Real estate knowledge

Education

BS Degree or equivalent

Tools

Matrix MLS products

SQL

Tableau

Power BI

Job description

At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description

The Sr. Professional, Client Delivery - An individual contributor and peer leader who analyzes complex business processes, identifies areas for improvement, and designs innovative system solutions to enhance efficiency and productivity. They bridge the gap between business needs and technical execution by leading solutioning discussions for complex, integrated software systems. Additionally, the role plays a key part in oversight of Workforce Management, Capacity and Forecasting. This role goes beyond standard analysis by managing E2E implementations, driving internal process improvements, and proactively mentoring junior analysts to elevate the team's overall capabilities.

Responsibilities

• Strategic Process Analysis: Analyze existing business processes, workflows, and systems to identify opportunities for optimization, automation, and operational excellence. Oversee resource allocations across multiple projects to maximize productivity and client satisfaction.
• Requirements Gathering: Collaborate with stakeholders to understand business needs and translate them into clear, concise requirements.
• System Design and Implementation: Design, develop, and implement robust system solutions that align with business goals and objectives.
• Documentation: Create comprehensive business and technical documentation, including functional specifications, system design documents, and test plans.
• Testing and Support: Conduct thorough testing and validation of systems solutions and provide ongoing support and maintenance.
• Data Analysis: Perform data analysis, query writing, and report development to support decision-making.
• Project Leadership: Lead and mentor other analysts, manage projects, and ensure alignment with overall strategic goals.
• Stakeholder Management: Effectively communicate with stakeholders, facilitate workshops, and build consensus on solutions. Consult with stakeholders across various products and technologies to align implementation strategies with business objectives.
• Subject Matter Expertise: Act as a subject matter expert on systems and processes, providing guidance and support to team members.
• Process Improvement: Identify areas of overall business that can be modified to achieve key goals of working Faster, Smarter and More Effectively.
• Lean/Six Sigma: Conduct Value Stream Mapping to identify "Waste" or "Delays" that can be improved for Cycle Time Improvements.
• Project/Program Management: Ability to support ownership of small and large scale projects while utilizing PMP experience for achieving success.

Job Qualifications

• BS Degree or equivalent work experience.
• A minimum of 2 years of directly related experience.
• Strong analytical and problem-solving skills.
• Experience with Matrix or other MLS products.
• Proficiency in business analysis methodologies and tools.
• Excellent communication and interpersonal skills.
• Experience with data analysis and reporting tools (e.g., SQL, Tableau, Power BI).
• KnowledgeofAgile Development Methodologies ExperiencewithSDLC (Software Development Life Cycle).
• Ability to work independently and as part of a team.
• Experience in thereal estate or adjacent industryis a plus.

Annual Pay Range:77,700 - 108,000 USD

Application Window:This opportunity is expected to remain posted through the date identified below, subject to business needs.2026-09-03

Highlights

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Thrive with CotalityAt Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Cotality maintains a Drug-Free Workplace.

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