Senior Client Delivery Executive

NTT DATA, Inc.; Mountain View (CA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Opportunities for remote or hybrid work

Flexible working hours

Job summary

A leading technology services provider is seeking a Client Delivery Executive III in Mountain View, California. The role involves overseeing the delivery of services, ensuring client satisfaction, and managing operational governance. Candidates should have an advanced degree in IT, over 5 years of experience in relevant industries, and 8 years in service management. This position emphasizes strong communication skills and experience in digital transformation initiatives. Remote or hybrid options may be available depending on client needs.

Qualifications

• 5+ years in Manufacturing, Banking, Commercial, or Healthcare industries.
• 8+ years in managing Application, Cloud, Infrastructure, Security, and Consulting services.
• Experience in transitioning and managing a highly leveraged service environment.

Responsibilities

• Accountable for end-to-end delivery of services for specific client.
• Ensure adherence to contractual commitments and monitor delivery quality.
• Develop and maintain Crisis Management Plans.

Skills

Digital Transformation

ITIL Service Framework v4

Excellent verbal communication

Excellent written communication

Education

Advanced degree in IT, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity

Job description

A leading technology services provider is seeking a Client Delivery Executive III in Mountain View, California. The role involves overseeing the delivery of services, ensuring client satisfaction, and managing operational governance. Candidates should have an advanced degree in IT, over 5 years of experience in relevant industries, and 8 years in service management. This position emphasizes strong communication skills and experience in digital transformation initiatives. Remote or hybrid options may be available depending on client needs.