Senior Client Banking & Lending Advisor

Flagstar; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Flagstar Bank in Fort Wayne, IN seeks a Branch Banking Client Consultant II to provide exceptional service, resolve concerns, and discuss lending and basic investment options. You will focus on client management, retention, and connecting clients with Mortgage and Business Banking specialists to meet financial goals.

You will participate in more complex banking conversations, support sales initiatives, and maintain regulatory compliance while delivering a positive client experience across all

Qualifications

• High school diploma or equivalent required.
• 4–5 years customer service and sales experience.
• Ability to train and mentor others, including products and procedures.

Responsibilities

• Sales performance: support growth targets in deposits, loans, and non-interest income; facilitate right client introductions.
• Client experience: resolve questions and complaints, provide education, meet engagement goals.
• Risk management: perform transactions accurately and compliantly; aim for no controllable losses.

Skills

Action-oriented

Business acumen

Approachability

Problem solving

Priority management

Relationship building

Cross-functional collaboration

Education

High School / GED

Job description

Flagstar Bank in Fort Wayne, IN seeks a Branch Banking Client Consultant II to provide exceptional service, resolve concerns, and discuss lending and basic investment options. You will focus on client management, retention, and connecting clients with Mortgage and Business Banking specialists to meet financial goals.

You will participate in more complex banking conversations, support sales initiatives, and maintain regulatory compliance while delivering a positive client experience across all