Branch Banking Client Advisor II

Flagstar Bank; New York (NY); On-site; USD 26,353 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Comprehensive leave program

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant II to enhance client experiences and support their financial needs. This role focuses on client management, client retention, and collaboration with key bank partners.

The ideal candidate will have 4–5 years of customer service and sales experience and must be able to provide robust client engagement while ensuring compliance with regulatory standards.

Qualifications

• 4–5 years customer service and sales experience, ideally in the financial services industry.
• National Mortgage Licensing System (NMLS) registration preferred.
• Experience with using and demonstrating digital products.

Responsibilities

• Achieve growth targets in financial performance and client acquisition.
• Provide positive client experience by resolving account issues.
• Maintain compliance with regulatory and operational standards.

Skills

Customer service experience

Sales experience

Ability to train and mentor others

Digital product experience

Education

High School / High School Equivalency (GED, HiSET, TASC)

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant II to enhance client experiences and support their financial needs. This role focuses on client management, client retention, and collaboration with key bank partners.

The ideal candidate will have 4–5 years of customer service and sales experience and must be able to provide robust client engagement while ensuring compliance with regulatory standards.