Senior Client Architect – Outcomes-Driven Tech Leader

Resultant; Indianapolis (IN); Remoto; USD 120.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited vacation

401(k) with company contributions

Career development opportunities

Descrizione del lavoro

Resultant is a leading IT consulting firm dedicated to helping clients leverage technology and data to achieve outcomes. We are seeking a Senior Client Architect to oversee a subset of clients as the primary trusted technical partner, guiding strategic roadmaps and owning technical health of environments while driving innovation and excellence.

You will report to the VP of Client Success and collaborate with Client Success Managers, engineers, and delivery teams to ensure quality delivery,

Competenze

• 10+ years of experience in client-facing technology leadership, systems engineering, or enterprise architecture within IT Managed Services or technology consulting
• Demonstrates expertise across multiple technology domains and can design, lead, and troubleshoot complex solutions
• Has worked directly with clients and internal stakeholders to support delivery, proposals, and strategy
• Understands business impacts of technical decisions and can clearly communicate these with clients
• Has experience leading high-severity incident responses, root cause analysis, and problem management
• Is highly organized, detail-oriented, and passionate about driving client success and internal process improvements
• Thrives in a collaborative, fast-paced environment and is comfortable mentoring others and providing feedback
• Possesses excellent written and verbal communication skills and can tailor technical language to client needs

Mansioni

• Own the client’s technical environment and ensure alignment with business goals and industry regulations
• Develop multi-year technology roadmaps and gap assessment for organizations in the Mid-Market and Enterprise sectors
• Lead and coordinate resolution of high-priority incidents, including ownership of root cause analysis and problem management
• Act as the technical lead in internal and external meetings, assessments, and client reporting
• Serve as a mentor and advisor to engineers and delivery teams, fostering continuous technical growth
• Maintain and improve the accuracy of client technical documentation, architecture, inventory, and monitoring
• Drive innovation through solution design, technical QA, and advocacy for tool and process improvement
• Partner with Client Success Managers to scope projects, gather technical requirements, and support contract reviews
• Facilitate performance management, recruiting efforts, and training initiatives for technical staff
• Maintain oversight of patching, antivirus, backup, and monitoring systems to ensure client systems are protected and efficient

Conoscenze

Client leadership

Enterprise architecture

Stakeholder communication

Incident management

Mentoring

Formazione

Bachelor’s degree in Computer Science/Engineering/Information Systems

Strumenti

MS Word

MS Excel

PowerPoint

Descrizione del lavoro

Resultant is a leading IT consulting firm dedicated to helping clients leverage technology and data to achieve outcomes. We are seeking a Senior Client Architect to oversee a subset of clients as the primary trusted technical partner, guiding strategic roadmaps and owning technical health of environments while driving innovation and excellence.

You will report to the VP of Client Success and collaborate with Client Success Managers, engineers, and delivery teams to ensure quality delivery,