Senior Client Advocate - Insurance Solutions (Hybrid)

WTW; Birmingham (AL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Leave benefits

Retirement benefits

Job summary

Willis Towers Watson (WTW) seeks a Senior Client Advocate to maintain client relationships and drive expanded services across national accounts. The role requires 8+ years of commercial P&C experience, strong negotiation and project management skills, and licensure with ongoing CE activities.

You will collaborate with insurers, respond to RFPs, and support pitches while aligning training, KPIs, and compliance with leadership. Hybrid work arrangement offered.

Qualifications

• 8+ years of commercial Property & Casualty experience in a client-facing role, with construction industry experience strongly preferred, or demonstrated ability to perform the role's responsibilities.
• Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
• Ability to interpret, analyze, and present analytical models
• Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
• Negotiation skills: Ability to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals and the ability to drive conflict resolution and secure concessions mitigating injury to client relationships
• Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
• Knowledge of commercial insurance renewal end-to-end process, steps and owners
• Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
• Excellent project management skills: end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
• Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively
• Receptive to feedback; critical thinking and problem-solving skills, high adaptability
• Intellectual curiosity to help develop innovative and creative ideas
• Proficient Microsoft Office skills and familiarity with other relevant online tools
• Must achieve and maintain insurance brokers P&C license and complete various continuing education activities as needed
• Insurance industry designations preferred but not required

Responsibilities

• Maintain client relationships and develop new opportunities with prospects by leveraging existing clients.
• Respond to RFPs, assist in oral presentations and help make pitches.
• Work with the Head of Client Advocacy on training needs, KPIs, turnaround time, quality and adoption metrics, regulatory and compliance issues among other operational responsibilities.
• The Client Advocate will be required to work with the Head of Client Advocacy on training needs, KPIs, turnaround time, quality and adoption metrics, regulatory and compliance issues among other operational responsibilities.

Skills

Client relationship management

Negotiation

Business acumen

Renewal process knowledge

Excellent communication

Project management

Leadership / guidance

Problem-solving

Intellectual curiosity

Adaptability

Education

Insurance broker P&C license

Insurance designations preferred

Tools

Microsoft Office

Job description

Willis Towers Watson (WTW) seeks a Senior Client Advocate to maintain client relationships and drive expanded services across national accounts. The role requires 8+ years of commercial P&C experience, strong negotiation and project management skills, and licensure with ongoing CE activities.

You will collaborate with insurers, respond to RFPs, and support pitches while aligning training, KPIs, and compliance with leadership. Hybrid work arrangement offered.