Senior Client Accounts & Collections Lead

Holland & Knight LLP; Tampa (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Life and AD&D insurance

Disability insurance

Tax-advantaged accounts

Job summary

Holland & Knight LLP in Tampa or Dallas seeks a Senior Client Accounts Specialist to lead client accounts, optimize collections, and strengthen relationships with attorneys and clients.

You will manage portfolios, analyze financial data, negotiate payment plans, and produce reports for leadership. Strong Excel and communication skills are essential; 5–7 years in legal collections preferred.

Qualifications

• 5–7 years of progressive experience in legal collections, client relations, and account management, preferably within a law firm or legal department environment.
• Strong communication with attorneys, clients, and internal stakeholders; diplomacy and tact in sensitive situations.
• Proven ability to manage complex accounts and maintain confidentiality and ethical standards.

Responsibilities

• Serve as primary liaison between billing attorneys, clients, and internal stakeholders to expedite resolution of client non-payment issues and enhance collection efficiency.
• Manage assigned portfolios of attorneys and accounts including oversight of high-dollar inventory, account analysis, collections guidance, and ensuring timely resolution of aged invoices, credit balances, and unbilled inventory.
• Proactively communicate with attorneys, practice assistants and clients via email, phone, and mail to address payment delinquencies and negotiate payment plans where necessary including monitoring of adherence by the client.
• Respond promptly and accurately to collection inquiries from attorneys, practice assistants, and firm leadership, maintaining a high level of customer service and professionalism.
• Generate and present detailed reports to firm leadership on delinquent accounts, highlighting at-risk inventory and proposing strategic solutions for improvement.
• Demonstrate high levels of customer service to the firm's clients, attorneys, leadership and staff, as well as advocate a culture towards timely billing, collections, and adherence to the terms of engagement or outside counsel guidelines.
• Actively participate with cross-functional teams to identify and implement process improvements aimed at enhancing collection effectiveness and operational efficiency.
• Assist with the training of new team members, as needed.
• Special projects and duties as assigned.

Skills

Organizational skills

Advanced Excel

Excellent communication

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

BillBlast

Job description

Holland & Knight LLP in Tampa or Dallas seeks a Senior Client Accounts Specialist to lead client accounts, optimize collections, and strengthen relationships with attorneys and clients.

You will manage portfolios, analyze financial data, negotiate payment plans, and produce reports for leadership. Strong Excel and communication skills are essential; 5–7 years in legal collections preferred.