Automotive Claims Team Lead – Coaching & Quality

MS ACSC Management Services Inc; Gardena (CA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage for medical, dental, ?

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks a Claims Automotive Team Manager to lead the day-to-day claims unit, directing teams with a focus on regulatory compliance and customer service excellence. You will coach staff, monitor performance, and drive continuous improvement in claims quality and efficiency.

The role requires strong leadership, change management ability, and relevant automotive claims experience, plus a valid license.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• 4-6 years Automotive Claims handling Required
• 1-3 years Supervisory Preferred
• Advanced organizational, planning and delegation skills critical.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Ability to effectively lead change required.
• Valid Driver's License, acceptable DMV record and minimum liability insurance - Issued by State Required
• Chartered Property Casualty Underwriter - Insurance Institute of America Preferred

Responsibilities

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance.
• Coach and counsel employees on performance in a timely manner.
• Resolve customer service issues through effective communication and monitoring.
• Manage employee recruitment and development to support succession planning.
• Lead meetings with unit management to communicate goals and reinforce performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects supporting organizational goals.

Skills

Leadership

Coaching

Regulatory compliance

Customer service

Communication

Organizational skills

Change management

Problem solving

Education

Bachelors Equivalent combination of education and experience

Job description

Auto Club Enterprises seeks a Claims Automotive Team Manager to lead the day-to-day claims unit, directing teams with a focus on regulatory compliance and customer service excellence. You will coach staff, monitor performance, and drive continuous improvement in claims quality and efficiency.

The role requires strong leadership, change management ability, and relevant automotive claims experience, plus a valid license.