Senior Claims Team Lead - Remote

COR Partners; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

COR Partners is seeking an experienced Claims Manager to lead the claims staff across states and client types. You will ensure staffing to match volumes, coach adjusters, and drive adherence to client service level agreements. This role requires strong analytics, training ability, and policy-knowledge in a dynamic environment.

The position supports flexible work arrangements from home offices or assignment sites with travel as needed. Expertise in Xactimate and claims software is highly valued.

Qualifications

• Bachelor’s degree or equivalent experience in a business-related field.
• Minimum 5 years claims handling (commercial, property, auto, personal lines) and 3 years in claims management.
• Innovative thinker with ability to implement new processes and procedures.
• Strong analytical abilities and technical claims expertise.
• AIC or similar designation is desirable.

Responsibilities

• Manage the claims activity for assigned state/client/claim type.
• Ensure staffing aligns with claim volume and area needs.
• Meet or exceed client SLOs for settlement, reviews, and investigations.
• Provide clear direction to claims resources and teams.
• Review, evaluate, and process claims for client review and payment.
• Handle escalated calls with policyholders, agents, and carrier clients.
• Assign files to adjusters with proper certification, licensing, and skills.
• Maintain client documentation on guidelines and training aids.
• Collaborate with Operations and Client Relationship Managers to improve quality.
• Assist with claims specialist hiring, interviewing, and HR tasks.
• Conduct performance reviews and provide coaching.

Skills

Staff management

Claims management

Analytical abilities

Customer service

Team leadership

Training adjusters

Communication skills

Policy knowledge

Scheduling & staffing

Collaboration

Education

Bachelor’s degree in business or equivalent

Tools

Xactimate / Sketch / Xactanalysis

Microsoft Word, Excel, PowerPoint

Adobe Acrobat

Job description

COR Partners is seeking an experienced Claims Manager to lead the claims staff across states and client types. You will ensure staffing to match volumes, coach adjusters, and drive adherence to client service level agreements. This role requires strong analytics, training ability, and policy-knowledge in a dynamic environment.

The position supports flexible work arrangements from home offices or assignment sites with travel as needed. Expertise in Xactimate and claims software is highly valued.