Senior Claims Team Lead (Remote)

Cor Partners, Inc.; Denton (TX); Híbrido; USD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Eberl Insurance Services is seeking a seasoned claims manager to oversee assigned state and client portfolios, ensuring staffing meets volume and that all claims align with client SLOs. You will direct claims resources, review and process claims, and handle escalated inquiries from policyholders, agents, and carriers.

The role requires a Bachelor's degree, 5+ years in claims handling with 3+ years in management, proficiency with Xactimate/Sketch/Xactanalysis, and strong training and leadership

Formación

• Bachelor's degree with business relevant degree or equivalent experience.
• Minimum of 5 year’s claims handling (commercial, property, auto, personal lines) and three years claims management experience.
• Innovative thinker and ability to implement new processes and procedures.
• Sound analytical abilities.
• Technical claims expertise.
• AIC or similar designations desired.
• Proficient with complex claims handling procedures and able to effectively train adjusters.
• Excellent customer service focus and customer relations skills.
• Strong teamwork skills.
• Proven record of developing and motivating employees.
• Ability to work non-traditional business hours and weekends as necessary.
• Experience of working in a client support role.
• Excellent written and spoken communication skills.
• Knowledgeable of field inspection concepts, practices, and procedures.
• Working knowledge of claim settlement practices as prescribed within the states that the examiner is supervising/reviewing claims.
• Maintenance of current and appropriate adjuster licensing in assigned states.
• Proficient in Xactimate /Sketch/Xactanalysis with an ability to train claim specialists on using the software.
• Proficient in Microsoft Word, Excel, PowerPoint and Adobe Acrobat.
• Ability to travel a minimum of up 15% of the time.

Responsabilidades

• Manage the claims activity for assigned state/client/claim type while ensuring staffing aligns with volume.
• Ensure claims meet client SLOs including settlement, legal reviews, and investigations as needed.
• Provide clear management direction to claims resources.
• Review, evaluate, and process claims for client review and payment.
• Handle escalated calls with policyholders, agents, and carrier clients.
• Assign files to adjusters considering certification, licensing, skills, performance and zoning.
• Maintain per client documentation for claim guidelines and training aids.
• Collaborate with Operations and Client Relationship Managers to measure and improve file handling quality.
• Assist with claims specialist hiring, interviewing, and performance reviews.
• Provide coaching and development opportunities as prescribed in performance reviews.
• Oversee policy adherence to Employee Handbook guidelines.

Conocimientos

Leadership

Training & coaching

Communication

Analytical thinking

Claims knowledge

Travel readiness

Educación

Bachelor's degree

AIC designation desirable

Herramientas

Xactimate/Xactanalysis

MS Office

Adobe Acrobat

Descripción del empleo

Eberl Insurance Services is seeking a seasoned claims manager to oversee assigned state and client portfolios, ensuring staffing meets volume and that all claims align with client SLOs. You will direct claims resources, review and process claims, and handle escalated inquiries from policyholders, agents, and carriers.

The role requires a Bachelor's degree, 5+ years in claims handling with 3+ years in management, proficiency with Xactimate/Sketch/Xactanalysis, and strong training and leadership