Senior Claims Manager - Lead High-Impact Team (Remote)

Reserv; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k)

PTO

Family leave

Remote role

Equipment provided

Job summary

Reserv is an insurtech redefining claims with AI and automation. The Manager leads a team of Team Leads and adjusters, owning quality, speed and financial outcomes while managing client relationships and regulatory compliance.

You will drive staffing, performance reviews and process improvements, coordinating with Legal, SIU, Finance, and Product teams. This role is 100% remote with nationwide responsibilities.

Qualifications

• 8+ years of claims experience, including supervision of a team of leads.
• Strong command of commercial auto or rental vehicle claims, including BI, APD and litigation.
• Demonstrated results in performance management, quality and financial outcomes.
• Excellent client-facing, written and analytical skills; comfort with data and dashboards.

Responsibilities

• Lead, coach and develop Team Leads and adjusters; conduct regular 1-on-1s and performance reviews.
• Own team results on cycle time, severity, reserve accuracy, litigation rate and file quality.
• Approve reserves and settlements within authority; escalate larger exposures with a clear recommendation.
• Manage hiring, onboarding, staffing levels, workload balance and succession planning.
• Run the team’s weekly and monthly business reviews and report results to the VP.
• Serve as day-to-day contact for carriers, clients and program managers; respond to audits.
• Ensure compliance with client instructions, regulations and internal SOPs; run QA and coaching programs.
• Review aging inventory, high-exposure files and litigation with leads and drive action plans.
• Partner with Legal, SIU, Finance, Training and Product teams on process and cost improvements.
• Manage vendors, panel counsel and the team’s budget and expense targets.

Skills

Team leadership

Claims management

Vendor management

Client relations

Data analytics

Education

Bachelor's degree

AIC/CPCU/JD or similar

Job description

Reserv is an insurtech redefining claims with AI and automation. The Manager leads a team of Team Leads and adjusters, owning quality, speed and financial outcomes while managing client relationships and regulatory compliance.

You will drive staffing, performance reviews and process improvements, coordinating with Legal, SIU, Finance, and Product teams. This role is 100% remote with nationwide responsibilities.