Senior Claims Center Advocate

Chubb European Group Ltd.; Phoenix (AZ); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Chubb European Group Ltd. seeks a Sr. Claim Center Representative to deliver exceptional service via phone, chat, and digital channels. You will handle inquiries, support FNOL intake, and assist with claim questions across multiple lines of insurance.

The role requires strong communication, emotional intelligence, attention to detail, and proficiency with claims systems. You will work in a fast-paced environment, advocate for customers and agents, and assist with catastrophe response when needed.

Formación

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and work effectively in a team environment.
• Proficiency with computers and multiple software applications.
• Ability to remain calm and professional under pressure.

Responsabilidades

• Respond to inbound calls and chats with professionalism, empathy, and accuracy.
• Intake first notice of loss and document claim information thoroughly.
• Assist with policy research, claim inquiries, and digital request processing.
• Provide support for services such as towing, rental cars, temporary housing, and coverage verification.
• Maintain strong knowledge of policies, procedures, and systems in a fast-paced environment.
• Advocate for customers and agents by identifying opportunities to improve the claims experience.
• Support catastrophe response efforts, including overtime or overnight coverage when needed.

Conocimientos

Verbal communication

Written communication

Multi-tasking

Team work

Computer skills

Calm under pressure

Educación

High School Diploma or GED

Herramientas

Claims processing software

Microsoft Office

Descripción del empleo

Chubb European Group Ltd. seeks a Sr. Claim Center Representative to deliver exceptional service via phone, chat, and digital channels. You will handle inquiries, support FNOL intake, and assist with claim questions across multiple lines of insurance.

The role requires strong communication, emotional intelligence, attention to detail, and proficiency with claims systems. You will work in a fast-paced environment, advocate for customers and agents, and assist with catastrophe response when needed.