Senior Claims Center Representative

Chubb in; Alpharetta (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Chubb is seeking a Claims Support professional in Alpharetta to handle inbound calls, assist with first notice of loss, and provide policy information across phone, email, and chat. You will gather data, support customers and agents, and ensure accurate documentation.

The role emphasizes customer-centric service and ongoing competency in policy and systems. The position requires strong communication skills, the ability to work in a team, and proficiency with multiple software applications.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Proficiency in using computers and navigating multiple software applications.
• Ability to stay calm under pressure and resolve customer inquiries.

Responsibilities

• Handle inbound calls providing engagement and advocacy for customers and agents when reporting a claim or seeking information.
• Process digital requests including first notice of loss, inquiries, and policy research.
• Document interactions and gather data for the first notice of loss across phone, email, and chat.
• Provide product support including towing, rental car, temporary housing, and coverage verification.
• Work autonomously while maintaining high training and competency in policy, procedures, and systems.
• Advocate for the customer and agent to improve the claims experience and processes.
• Be flexible for potential overtime or overnight shifts during weather events or catastrophes.
• May be required to obtain applicable state adjuster licenses as needed.

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Education

High school diploma or GED

Tools

CRM software

Computer proficiency

Job description

To deliver superior customer service through phone and online interactions with agents and customers. This role requires excellent communication skills, emotional intelligence, attention to detail, and proficiency in using computers for processing.

• MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:
• Handle inbound Calls: Answer incoming calls and providing exceptional engagement, support and advocacy for our customers and agents when reporting a new claim or seeking information on existing claims.
• Process digital requests: Assist customers with electronic request processing, including but not limited to first notice of loss, inquiries, and policy research.
• Document interactions: Gathers data and pertinent information related to the customer or agent’s loss and completing a first notice of loss record. This process is completed via phone, email and/or chat and for property, auto, casualty and other lines of insurance.
• Provide product support: Offers services that include towing, rental car, temporary housing, coverage verification and policy detail.
• Working autonomously: Maintains a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.
• Customer Centric: Advocates on the part of the customer and agent to continuously enhance the Claims experience through improvement ideas in our processes, escalating concerns and recognizing opportunities to improve the customer experience.
• Catastrophe Awareness: Flexibility during weather or other events that may require overtime or overnight support.
• Development: If you do not already have one, you may be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure

Qualifications

• Highschool or G.E.D. equivalent
• Excellent verbal and written communications and interpersonal skills
• Effectively work in a team environment
• Proficiency in using computers and navigating multiple software applications simultaneously
• Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues
• Ability to meet or exceed established Performance Standards
• Effective time management and organizational skills
• Licensure in any insurance discipline is a plus

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 36776
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Support
• Business Unit United States
• Legal Employer ACE American Insurance Company