Senior Claims Center Representative

Chubb European Group Ltd.; Alpharetta (GA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Chubb European Group Ltd. is seeking a Claims Support professional in Alpharetta to handle inbound calls, assist with first notice of loss and digital requests, and document interactions for property, auto, casualty and other lines.

You will provide product support, work autonomously, and advocate for customers and agents to improve the claims experience. The role requires strong communication, composure under pressure, and proficiency with multiple software applications.

Qualifications

• Highschool or G.E.D. equivalent.
• Excellent verbal and written communications and interpersonal skills.
• Effectively work in a team environment.
• Proficiency in using computers and navigating multiple software applications simultaneously.
• Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues.
• Ability to meet or exceed established Performance Standards.
• Effective time management and organizational skills.
• Licensure in any insurance discipline is a plus.

Responsabilités

• Handle inbound Calls: Answer incoming calls and providing exceptional engagement, support and advocacy for our customers and agents when reporting a new claim or seeking information on existing claims.
• Process digital requests: Assist customers with electronic request processing, including but not limited to first notice of loss, inquiries, and policy research.
• Document interactions: Gathers data and pertinent information related to the customer or agent’s loss and completing a first notice of loss record.
• Provide product support: Offers services that include towing, rental car, temporary housing, coverage verification and policy detail.
• Working autonomously: Maintains a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.
• Customer Centric: Advocates on the part of the customer and agent to continuously enhance the Claims experience through improvement ideas in our processes, escalating concerns and recognizing opportunities to improve the customer experience.
• Catastrophe Awareness: Flexibility during weather or other events that may require overtime or overnight support.
• Development: If you do not already have one, you may be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure

Connaissances

Excellent verbal and written comms

Team collaboration

Computer proficiency & multi-software

Stay calm under pressure

Time management

Customer service mindset

Formation

Highschool/G.E.D.

Description du poste

To deliver superior customer service through phone and online interactions with agents and customers. This role requires excellent communication skills, emotional intelligence, attention to detail, and proficiency in using computers for processing.

• MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:
• Handle inbound Calls: Answer incoming calls and providing exceptional engagement, support and advocacy for our customers and agents when reporting a new claim or seeking information on existing claims.
• Process digital requests: Assist customers with electronic request processing, including but not limited to first notice of loss, inquiries, and policy research.
• Document interactions: Gathers data and pertinent information related to the customer or agent’s loss and completing a first notice of loss record. This process is completed via phone, email and/or chat and for property, auto, casualty and other lines of insurance.
• Provide product support: Offers services that include towing, rental car, temporary housing, coverage verification and policy detail.
• Working autonomously: Maintains a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.
• Customer Centric: Advocates on the part of the customer and agent to continuously enhance the Claims experience through improvement ideas in our processes, escalating concerns and recognizing opportunities to improve the customer experience.
• Catastrophe Awareness: Flexibility during weather or other events that may require overtime or overnight support.
• Development: If you do not already have one, you may be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure

Qualifications

• Highschool or G.E.D. equivalent
• Excellent verbal and written communications and interpersonal skills
• Effectively work in a team environment
• Proficiency in using computers and navigating multiple software applications simultaneously
• Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues
• Ability to meet or exceed established Performance Standards
• Effective time management and organizational skills
• Licensure in any insurance discipline is a plus

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 36776
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Support
• Business Unit United States
• Legal Employer ACE American Insurance Company