Senior Claims Support & Advocacy

Chubb European Group Ltd.; Alpharetta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Chubb European Group Ltd. is seeking a Claims Support professional in Alpharetta to handle inbound calls, assist with first notice of loss and digital requests, and document interactions for property, auto, casualty and other lines.

You will provide product support, work autonomously, and advocate for customers and agents to improve the claims experience. The role requires strong communication, composure under pressure, and proficiency with multiple software applications.

Qualifications

• Highschool or G.E.D. equivalent.
• Excellent verbal and written communications and interpersonal skills.
• Effectively work in a team environment.
• Proficiency in using computers and navigating multiple software applications simultaneously.
• Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues.
• Ability to meet or exceed established Performance Standards.
• Effective time management and organizational skills.
• Licensure in any insurance discipline is a plus.

Responsibilities

• Handle inbound Calls: Answer incoming calls and providing exceptional engagement, support and advocacy for our customers and agents when reporting a new claim or seeking information on existing claims.
• Process digital requests: Assist customers with electronic request processing, including but not limited to first notice of loss, inquiries, and policy research.
• Document interactions: Gathers data and pertinent information related to the customer or agent’s loss and completing a first notice of loss record.
• Provide product support: Offers services that include towing, rental car, temporary housing, coverage verification and policy detail.
• Working autonomously: Maintains a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.
• Customer Centric: Advocates on the part of the customer and agent to continuously enhance the Claims experience through improvement ideas in our processes, escalating concerns and recognizing opportunities to improve the customer experience.
• Catastrophe Awareness: Flexibility during weather or other events that may require overtime or overnight support.
• Development: If you do not already have one, you may be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure

Skills

Excellent verbal and written comms

Team collaboration

Computer proficiency & multi-software

Stay calm under pressure

Time management

Customer service mindset

Education

Highschool/G.E.D.

Job description

Chubb European Group Ltd. is seeking a Claims Support professional in Alpharetta to handle inbound calls, assist with first notice of loss and digital requests, and document interactions for property, auto, casualty and other lines.

You will provide product support, work autonomously, and advocate for customers and agents to improve the claims experience. The role requires strong communication, composure under pressure, and proficiency with multiple software applications.