Senior Claims Center Advocate | Customer-First Support

Chubb; Alpharetta (GA); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Chubb is seeking a Claims Support specialist in Alpharetta, GA to deliver excellent customer service via phone and online interactions with agents and customers. You will process notices of loss, research policies, and provide product support through a variety of channels.

This role emphasizes clear communication, attention to detail, and the ability to work in a team while navigating multiple software applications. Training and licensing development are supported as needed.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work in a team environment and handle multiple tasks.
• Proficiency with computers and navigating several software applications.
• Remain calm and composed under pressure while assisting customers and agents.

Responsabilités

• Handle inbound calls and provide engagement, support and advocacy for customers and agents when reporting a new claim or seeking information on existing claims.
• Process digital requests including first notice of loss, inquiries and policy research.
• Document interactions and complete first notice of loss records via phone, email and/or chat for property, auto, casualty and other lines.
• Provide product support including towing, rental car, temporary housing, and policy detail verification.
• Maintain training and competence in policy, procedure and systems in a rapidly changing environment.
• Advocate for the customer and agent to improve the claims experience and identify process improvements.
• Show flexibility for weather events or overtime/overnight shifts when needed.
• Develop knowledge to obtain applicable resident or designated home state adjuster license and possibly additional licensure.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Multitasking

Computer proficiency

Calm under pressure

Attention to detail

Formation

Highschool/GED

Outils

CRM software

Description du poste

Chubb is seeking a Claims Support specialist in Alpharetta, GA to deliver excellent customer service via phone and online interactions with agents and customers. You will process notices of loss, research policies, and provide product support through a variety of channels.

This role emphasizes clear communication, attention to detail, and the ability to work in a team while navigating multiple software applications. Training and licensing development are supported as needed.