Senior Claims Center Representative

Chubb; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Chubb is seeking a Sr. Claim Center Representative in Phoenix to provide exceptional customer service to agents and customers via phone, chat, and other digital channels. You will handle inquiries, intake FNOL, and support claim-related questions across multiple lines of insurance.

The role requires strong communication, emotional intelligence, attention to detail, and proficiency with claims processing tools, with a developmental path to obtain P&C licensure and advance within claims.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and work effectively in a team.
• Proficiency with computers and multiple software applications.
• Insurance licensure is a plus however not required for this position.
• Developmental opportunity: Obtain P&C licensure to advance in claims.

Responsibilities

• Respond to inbound calls and chats with professionalism, empathy, and accuracy.
• Intake first notice of loss and document claim information thoroughly.
• Assist with policy research, claim inquiries, and digital request processing.
• Provide support for services such as towing, rental cars, temporary housing, and coverage verification.
• Maintain strong knowledge of policies, procedures, and systems in a fast-paced environment.
• Advocate for customers and agents by identifying opportunities to improve the claims experience.
• Support catastrophe response efforts, including overtime or overnight coverage when needed.

Skills

Communication

Empathy

Multi-tasking

Teamwork

Software proficiency

Education

High school diploma or GED

Tools

Claims processing software

CRM systems

Job description

The Sr. Claim Center Representative provides exceptional customer service to agents and customers through phone, chat, and other digital channels. This role is responsible for handling customer inquiries, supporting first notice of loss (FNOL) intake, and assisting with claim-related questions across multiple lines of insurance. Success in this position requires strong communication skills, emotional intelligence, attention to detail, and proficiency in computer-based systems and claims processing tools.

Key Responsibilities

• Respond to inbound calls and chats with professionalism, empathy, and accuracy
• Intake first notice of loss and document claim information thoroughly
• Assist with policy research, claim inquiries, and digital request processing
• Provide support for services such as towing, rental cars, temporary housing, and coverage verification
• Maintain strong knowledge of policies, procedures, and systems in a fast-paced environment
• Advocate for customers and agents by identifying opportunities to improve the claims experience
• Support catastrophe response efforts, including overtime or overnight coverage when needed

Qualifications

• High school diploma or GED required
• Strong verbal and written communication skills
• Ability to manage multiple tasks and work effectively in a team environment
• Proficiency with computers and multiple software applications
• Ability to remain calm and professional under pressure
• Strong time management and organizational skills
• Insurance licensure is a plus however not required for this position.
  • Developmental Opportunity: Obtain P&C adjuster licensure, if applicable, to become a licensed claims adjuster and advance a career in claims.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 37120
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Support
• Business Unit United States
• Legal Employer ACE American Insurance Company