Senior Claims Support Specialist

Chubb in; Alpharetta (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Chubb is seeking a Claims Support professional in Alpharetta to handle inbound calls, assist with first notice of loss, and provide policy information across phone, email, and chat. You will gather data, support customers and agents, and ensure accurate documentation.

The role emphasizes customer-centric service and ongoing competency in policy and systems. The position requires strong communication skills, the ability to work in a team, and proficiency with multiple software applications.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Proficiency in using computers and navigating multiple software applications.
• Ability to stay calm under pressure and resolve customer inquiries.

Responsibilities

• Handle inbound calls providing engagement and advocacy for customers and agents when reporting a claim or seeking information.
• Process digital requests including first notice of loss, inquiries, and policy research.
• Document interactions and gather data for the first notice of loss across phone, email, and chat.
• Provide product support including towing, rental car, temporary housing, and coverage verification.
• Work autonomously while maintaining high training and competency in policy, procedures, and systems.
• Advocate for the customer and agent to improve the claims experience and processes.
• Be flexible for potential overtime or overnight shifts during weather events or catastrophes.
• May be required to obtain applicable state adjuster licenses as needed.

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Education

High school diploma or GED

Tools

CRM software

Computer proficiency

Job description

Chubb is seeking a Claims Support professional in Alpharetta to handle inbound calls, assist with first notice of loss, and provide policy information across phone, email, and chat. You will gather data, support customers and agents, and ensure accurate documentation.

The role emphasizes customer-centric service and ongoing competency in policy and systems. The position requires strong communication skills, the ability to work in a team, and proficiency with multiple software applications.