Senior Cisco Voice Architect — CUCM, Unity & UCCX

TechDigital Group; Salisbury (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an experienced telecommunications specialist with over 10 years of hands-on experience in Cisco technologies. This role involves managing and troubleshooting Cisco Call Manager, Unity Connection, and VOIP protocols, ensuring seamless communication across platforms. The ideal candidate will possess excellent leadership and communication skills, be open to 24x7 availability, and have a strong understanding of ITIL processes. Join a dynamic team that values collaboration and innovation in solving telecommunication challenges, while also providing opportunities for professional growth and development.

Qualifications

• 10+ years of experience in Cisco Call Manager and Unity Connection.
• Hands-on experience with VOIP protocols and telecommunication infrastructure.
• Excellent troubleshooting and leadership skills.

Responsibilities

• Resolve network-related issues quickly and efficiently.
• Participate in Change and Incident management meetings.
• Coach analysts on ticket routing and critical information capture.

Skills

Cisco Call Manager

Voice gateways

Unity Connection

VOIP protocols (SIP, H.323, MGCP)

Excellent troubleshooting skills

Excellent communication skills

Leadership skills

ITIL Processes awareness

Telecom infrastructure protocols

Coaching and mentoring

Education

CCNA Collaboration

CCNP Voice/Collaboration

Tools

CUCM 8.x & 9.x

Cisco Unity Connection 8.x & 9.x

UCCX 8.x and 9.x

CAD and Finesse

Scripting knowledge of UCCX

Job description

An established industry player is seeking an experienced telecommunications specialist with over 10 years of hands-on experience in Cisco technologies. This role involves managing and troubleshooting Cisco Call Manager, Unity Connection, and VOIP protocols, ensuring seamless communication across platforms. The ideal candidate will possess excellent leadership and communication skills, be open to 24x7 availability, and have a strong understanding of ITIL processes. Join a dynamic team that values collaboration and innovation in solving telecommunication challenges, while also providing opportunities for professional growth and development.