Cisco Voice Engineer

The Intersect Group; United States; On-site; USD 55,104 - 68,880; Part time

Job summary

A prominent technology consulting firm is seeking a Voice Engineer to lead solution engineering efforts for Cisco Voice implementations. Responsibilities include providing training, documenting configurations, and troubleshooting voice systems. Candidates must have strong knowledge of networking fundamentals and experience with Cisco Voice Solutions. This is a part-time position for mid-senior level professionals.

Qualifications

• Proficiency in troubleshooting voice systems with QoS and call routing.
• Experience in project scope definition and planning.
• Cisco certifications such as CCNA or CCNP preferred.

Responsibilities

• Lead solution engineering for project-based Cisco Voice implementations.
• Provide training and support for voice devices.
• Document configurations and troubleshoot incidents.

Skills

Understanding of LAN/WAN networking fundamentals with voice systems

Proficiency in troubleshooting voice networks

Hands-on experience with SIP, H.323, MGCP protocols

Strong working knowledge of Cisco Unified Communications Manager

3+ years experience with Cisco Voice Solutions

Tools

Cisco Unified Communications Manager

Cisco Voice Gateways

Job description

Voice Engineer – Contact Center / IVR / Telephony

Base pay range: $40.00/hr - $50.00/hr

Responsibilities

• Lead solution engineering efforts for project-based initiatives, delivering well-defined and scoped Cisco Voice environment implementations in alignment with client requirements and overall project objectives.
• Provide end‑user training and support for voice devices and systems.
• Document configurations, procedures, and troubleshooting steps for internal knowledge sharing.
• Monitor voice network performance and implement improvements as needed.
• Perform regular system upgrades, patches, and backups to maintain optimal performance and security.
• Collaborate with Network, security, and systems teams to ensure seamless integration of voice solutions with data networks.
• Troubleshoot and resolve voice‑related incidents, including call quality issues and system outages.
• Configure and support Cisco IP Telephony devices, including phones, gateways, and voice routers.
• Design, deploy, and maintain Cisco Unified Communications Manager (CUCM), Unity Connection, and related voice applications.

Requirements

• Understanding of LAN/WAN networking fundamentals with voice systems.
• Proficiency in troubleshooting voice networks, including QoS, dial plans, and call routing.
• Hands‑on experience with SIP, H.323, MGCP protocols, and VoIP.
• Strong working knowledge and experience with Cisco Unified Communications Manager, Unity Connection, and Cisco Voice Gateways.
• 3+ years of experience working with Cisco Voice Solutions in medium to large enterprise environments.

Preferred Qualifications

• Past experience with defining project scopes and plans.
• Past experience working for an MSP is helpful.
• CCNA, CCNP, or other Cisco certifications strongly preferred.

Seniority level

Mid‑Senior level

Employment type

Part‑time

Job function

Accounting / Auditing