Senior Channel Strategy & Programs Leader

T-Mobile

Factoria (WA)

On-site

USD 107,000 - 193,000

Full time

3 days ago

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Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off 4 weeks (full-time)

Job summary

T-Mobile in the United States seeks a senior leader in sales operations and program management to align customer experiences improvements with business strategy. You will oversee design and implementation of CX improvements, CX performance, and channel programs, partnering with field and HQ teams to drive measurable outcomes.

This role demands strong business analysis, leadership, and strategic thinking with 7+ years experience.

Qualifications

High School Diploma or GED required.
7+ years of experience in sales operations, strategy, and/or program management.
Retail/wireless sales/service experience a plus.

Responsibilities

Develop analytics-driven sales compensation recommendations.
Partner with functional groups to identify field challenges and develop national solutions.
Translate business strategy into actionable tactics and provide explanations to field employees.
Create communication tools to support change management and program launches.
Collaborate with technical partners to ensure systematic execution and assist with system design.
Present strategic insights to senior leadership to achieve business objectives.