Senior CX Insights & Strategic Analytics Lead

T-MOBILE USA, Inc.; Frisco (TX); On-site; USD 97,000 - 174,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. seeks a Sr Business Analysis Manager to lead high-stakes analytical programs within the CX Strategic Insights & Decision Analytics team.

You will partner with Care, Product, Marketing, Finance and Network to deliver actionable insights that shape experience and outcomes. You'll leverage advanced analytics, SQL, and data storytelling to influence executive decisions, build scalable dashboards, and drive business impact across the organization.

Qualifications

• Bachelor's degree plus 7 years of related work experience, OR Advanced degree plus 5 years of related experience
• Acceptable areas of study: Data Analysis, Data Science, Decision Science, similar quantitative fields, or equivalent practical experience
• 7-10 years of analytics experience solving ambiguous, high-stakes business problems using quantitative approaches
• Advanced SQL - querying and analyzing complex, large-scale datasets
• Data visualization / BI tool proficiency (Tableau, Power BI)
• Advanced analytics, including experimentation design/A/B testing, competitive analysis, and quantitative research
• Demonstrated ability to synthesize complex analytical findings for senior/executive audiences and drive alignment on recommendations
• Data storytelling - translating quantitative findings into clear, decision-ready narratives
• Stakeholder management - partnering with senior leaders and cross-functional teams (Care, Product, Marketing, Finance, Network) as a trusted advisor

Responsibilities

• Lead end-to-end analysis on Care's most complex, ambiguous business questions - from framing the problem through delivering a recommendation
• Apply advanced analytical, statistical, and experimentation techniques to identify what drives outcomes, size opportunities, and prioritize resources
• Build scalable data and reporting solutions, including dashboards and self-service tools, supporting enterprise objectives
• Create and deliver executive-level presentations that turn complex findings into clear, actionable recommendations
• Partner with senior leaders and cross-functional teams as a trusted advisor, driving alignment and action on key recommendations
• Other duties and projects as assigned by business management

Skills

Advanced SQL

Data visualization

Data storytelling

Statistical analysis

Experiment design

Executive presence

Stakeholder management

Education

Bachelor's degree + 7+ years

Advanced degree + 5+ years

Tools

Tableau

Power BI

Job description

T-Mobile USA, Inc. seeks a Sr Business Analysis Manager to lead high-stakes analytical programs within the CX Strategic Insights & Decision Analytics team.

You will partner with Care, Product, Marketing, Finance and Network to deliver actionable insights that shape experience and outcomes. You'll leverage advanced analytics, SQL, and data storytelling to influence executive decisions, build scalable dashboards, and drive business impact across the organization.